IT Technical Support Engineer
saudi benladen group
Total des années d'expérience :14 years, 6 Mois
installing and configuring computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
troubleshooting system and network problems and diagnosing and solving hardware or software faults
Install and configure and troubleshooting printers, photocopies, scanners
replacing parts as required
providing support, including procedural documentation and relevant reports;
supporting the roll-out of new applications
setting up new users' accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion (or referral to third parties, if appropriate)
testing and evaluating new technology
Installing, supporting and maintaining new server hardware and software infrastructure
Provide client support and technical issue resolution via E-Mail, phone or from remote location
manage Microsoft Platform Infrastructure Management (DNS, DHCP, Active Directory)
Managing email, anti-spam and virus protection
Setting up user accounts, permissions and passwords
Monitoring network usage
Ensuring that all IT equipment complies with industry standards
Planning and implementing future IT developments and undertaking project work
Prepare and activate maintenance plane for Pc’s, Servers, Networking and Printers
Perform data backups and disaster recovery
responsible for maintaining and supporting servers and Pcs hardware and software and providing troubleshooting the problems for users in the most factories of the national organization for military production