Ibrahim Nawara

Having overall accountability for growing the sales and profitability throughout each area of the stores, managing teams 0f 220 headcounts to deliver KPIs and P&L, and compliance throughout the operation, as well as delivering excellent standards of customer service and Company SOP.
- Full accountability to achieve business plans, sales analysis, performance analysis and acting accordingly with the respective category and brand team.
- Maximize productivity in stores through effective deployment of resources, controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations
- Maximize sales, profitability and commercial performance of all retail outlets in the assigne

Store Manager - Victoria’s Secret & PINK Flagship Store Grand Avenues


Having overall accountability for growing the sales and profitability throughout each area of the store, Managing teams to deliver KPIs and compliance throughout the operation, as well as delivering excellent standards of customer service and Company SOP.
• Driving and maximizing the sales and profitability of the store to achieve growth and Business plans.
• Full accountability to achieve the business plans (financial, Profit, Mystery shopper, Customer Satisfaction index, Manpower, training and employees Engagement)
• Managing and controlling P&L, KPIs and stock shrinkage.
• Progress and overall performance of the store operationally and commercially
• Monitoring and review staff and store performance on a regular basis
• Administrating all staff issues, ( new staff recruitment, Training, Develops, Payroll, Coaching and appraisals)
• Manage manpower productivity and planning according to needs of Business.
• Driving sales through maximizing team performance
• Maintaining accurate statistical and financial records
• Actively analyze the local market, competitors, and customers and align all strategic and commercial activities
• Evaluate and develop the commercial performance of the store. Result-driven and focus on achieving and delivering best possible results.
• Handle conflicts in a positive, solution-oriented and sustainable way
• Leading by example in all aspects of the role.
• Recognize competence and potential, empowering co-workers to perform to the best of their abilities, and to continuously develop in their business or future assignments.
• Spotting talents, recruiting of future potentials and for developing successors for all critical positions in store
• Liaise with the different department such as IT, Logistics, Buying and Merchandising, and HR for all store operational needs of Stocks and Staffs
• Prepare management information reports on store performance in order to allow informed decision making during the weekly trading meeting
• Procurement of Store supplies needed in store based on approved quotation
• Oversee all store event opening procedure from staff hiring, training and developing, store supplies requirement and procurement and sorting of equipment and supplies.
• Solve critical store operational problems including customers’ complaints, in order to ensure
operational effectiveness and to increase customers’ satisfaction
• Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties.
• Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window.

Having overall accountability for growing the sales and profitability throughout each area of the stores, managing teams 0f 220 headcounts to deliver KPIs and P&L, and compliance throughout the operation, as well as delivering excellent standards of customer service and Company SOP.
- Full accountability to achieve business plans, sales analysis, performance analysis and acting accordingly with the respective category and brand team.
- Maximize productivity in stores through effective deployment of resources, controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations
- Maximize sales, profitability and commercial performance of all retail outlets in the assigned Area.
- Progressing and overall performance of the store operationally and commercially.
- Drives each store commercial KPI Promotes awareness of local trading patterns, the trading
environment and competitor activity.
- Manage manpower productivity and planning according to needs of Business.
- Driving sales through maximizing team performance
- Lead, develop and mentor staff and store management to deliver a fun and memorable shopping
experience.
- Implement sales and marketing strategies in assigned stores in order to realize the district sales
target and contribute to business efficiency.
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products. Whilst strategizing and planning floor sets to impact product launches.
- Maximizing sales potential by spending 50% of schedule time on sales floor.
- Ensuring standards for quality, customer service and health and safety are met, as well as, resolving
health and safety, and security issues.
- Co-manage entire store operations which include the Fashion, customer services

- Managing KPI`s and P&L of the individual stores.
- Setting standards and objectives for different stores and departments
- Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability
- Optimizing and overseeing operations to ensure efficiency
- Assist in interviewing, recruiting, and training staffs.
- Formulate fruitful business development strategies to ensure long-term success
- Set standards and objectives for different stores and departments
- Optimize and oversee operations to ensure efficiency
- Lead a team of store managers towards effective collaboration and attainment of goals
- Undertake sound financial management to ensure stores are profitable and stay within budget
- Ensure compliance with company’s policies and operational guidelines
- Deal with problems by providing creative and practical solutions
- Evaluate performance using key metrics and address issues to improve it
- Develop marketing plans to achieve sales target and increase brand visibility within the assigned area
- Perform market research to study consumer behavior, latest trends and competitor activity
- Organize regular meetings with management to discuss about business updates, issues and opportunities
- Assist upper management in decisions for expansion or acquisition
- Implements Brand Principles and Brand Lay Out Guidelines Ensuring Visual merchandise guidelines are followed
- Delivers the highest level of motivation and development of the monument team members.
- Monitoring and reviewing stores performance on a regular daily, weekly and monthly basis
- Supervise and guide a team of professionals to maximize revenue.
- Ensures individual and stores compliance with all company policies and procedures.
- Assess Sales team performance and identify training needs. Monitors development and progress of individual team members.
- Conducts Store Weekly/daily visits for training and floor walks for enhancing teams’ skills, product knowledge and consistency of applying service standards.
- Coordinates with the Brand team, Logistics team for the consistency of merchandise delivery and replenishment.

Having overall accountability for growing the sales and profitability throughout each area of the store, Managing teams to deliver KPIs and compliance throughout the operation, as well as delivering excellent standards of customer service and Company SOP,
- Full accountability to achieve business plans (financial, Profit, Shoppe, Customer Satisfaction index, Manpower, training and employees Engagement)
- Managing P&L, KPI`s(conversion, ATV, IPC) and stock shrinkage.
- Progressing and overall performance of the store operationally and commercially.
- Overseen all store depts, Brand delivery to ensure all stock and products received, processed and back stocked as per the brand guide, and daily and hourly floor replenishment is accurately preceded.
- Overseen VM team and liaise with VM area manager to ensure brand guide is implemented and visual standard are implemented and communications are executed and store presentations are maintained.
- Overseen store operations to ensure all admin and cash office are compliance to the company standards, and meeting the audit expectations score.
- Responsible for overall customer experience in the store and store have the right people at the right time in the right place.
- Setting up store financial targets, and KPIs for monthly, weekly, daily and hourly performance.
- Accountable for overall store management team performance, using coaching concept to maintain behaviors and attitude in the store,
- Accountable for store yearly appraisals and development plans, and all poor performance issues
- Monitoring and reviewing staff and store performance on a regular basis and react accordingly.
- Floor walks on daily bases to ensure all store operations and commercials are meeting the brand standards.
- Weekly meeting with store management’s team to discuss and gain business insights.
- Accountable for short and long term action plans, to meet business plans and achieve sales.
- Administrating all staff issues, ( new staff recruitments, Training, Develops, Payroll, Coaching and appraisals)
- Manage manpower productivity and planning according to needs of Business.
- Driving sales through maximizing team performance
- Maintaining accurate statistical and financial records
- Actively analyze the local market, competitors, and customers and align all strategic and commercial activities
- Evaluate and develop the commercial performance of the store, Result driven and focus on achieving and delivering best possible results.
- Recognize competence and potential, empowering co-workers to perform to the best of their abilities, and to continuously develop in their business or future assignments.
- Prepare management information reports on store performance in order to allow informed decision making during the weekly trading meeting
- Procurement of Store supplies needed in store based on approved quotation
- Oversee all store events opening procedure from staff hiring, training and developing, store supplies requirement and procurement and sorting of equipment and supplies.
- Solve critical store operational problems including customers’ complaints, in order to ensure
operational effectiveness and to increase customers’ satisfaction

• Achieving budget against the business plan set, as well as continuously achieving all areas set in Key performance Area.
• Solve critical store operational problems including customers’ complaints, in order to ensure
operational effectiveness and to increase customers’ satisfaction
• Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives.
• Developing and empowering store team base on the Customer Standard requirement Training, and focusing on the new store team hired within the Division.
• Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner
• Prepare management information reports on store performance in order to allow informed decision making
• Ensure the effective communication of sales plans and targets to the Shop/Department team,
managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
• Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties.
• Perform other shop related activities such as overseeing the shop merchandising, verifying the
cleanliness, display and maintenance of the Shop window.
• Ensure Sales team deliver highest possible levels of customer service in store & that this is prioritized at all times to maximize sales.
• Recruiting and selecting shop staff by verifying job-fit and team-fit of candidates