Officer
Chase Bank
Total years of experience :3 years, 4 Months
and responsibilities in the department
•Planning and maintaining the company’s Unix and windows server
•Installing and configuring computer hardware operating systems and software applications.
•Software implementation for the company
•Monitoring and maintaining computer networks and systems.
•Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
•Administer and maintain user accounts as required by the organization.
•Implementation of security policies
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
•Replacing parts as required;
•Providing support, including procedural documentation and relevant reports.
•Supporting the roll-out of new applications.
•Setting up new users' accounts and profiles and dealing with password issues.
•Responding within agreed time limits to call-outs.
•Prioritizing and managing many open cases at one time.
•Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
•Testing and evaluating new technology.
•Conducting electrical safety checks on computer equipment.
Kenya Pipeline Company.
Exact title of position held: ICT Attachee
From: June 2012 to September 2012.
The ICT department
Duties and responsibilities in the department
-Solving client issues as well as creating user accounts.
-Day-to-day system administration and maintenance.
-Managing SharePoint sites, user, and workflow.
-Maintenance and administration of all the tool development on SharePoint (ICT Helpdesk).
-Configuration and maintenance of outlook.
-Performance of day to day ICT end user support to staff and general computer maintenance including antivirus updates.
-Assist with the coordination and facilitation of special events, meetings, and other activities.
-Support in the boardroom set up, that is, setting up projectors and sharing computers.
Key Achievements:
-Through analyzing of Kenya Pipeline Company Limited business process work flow, I managed to maintain most of computer systems used by the staff for example with the help of active directory, I minimized movements where staff would submit all their problems online and manage to track and solve them online.
-Successful configuration of routers, switches, and outlook system.
-Successfully managed to learn something different from what my degree states for instance I learned how business is done at Kenya Pipeline Company.
and responsibilities in the department
- To provide technical support and advice as required across the Authority for staff
- To adopt a proactive approach and responsibility in providing ICT support.
- To install, maintain, upgrade and repair a wide range of ICT equipment.
- Rectify problems relating to the malfunction of ICT equipment including software.
- Respond to ICT Support requests in a timely fashion to ensure minimum disruption to
Authority activities at all times.
- Assist with computer recycling and arrange for the safe disposal of used toner cartridges.
- Assist with the administration of the telephone system.
- Install and upgrade both systems and application software as required adhering to all
licensing regulations.
-To maintain an inventory of computer hardware and software (including licenses).
- Perform preventive maintenance duties on items of ICT hardware, including the cleaning of
equipment.
-Maintain and help develop the Authority network
Key Achievements:
-Contribute in development of business continuity process.
-Successfully managed to increase my experience as well as learning something different from what my degree states for instance I learned how collection of domestic tax at Kenya Revenue Authority.
and Responsibilities.
-Handling the clients and enquiries on a day to day basis.
-Maintaining the Linux systems which are being used by clients.
-Providing assistance and information to client in a courteous and professional manner such that creation of positive impact is created for the University.
-Handling complains and ensures our support team responded.
-Maintenance of client list and updating of client data base
Key Achievements
-Took part in development of business continuity process.
-Took part in manual work like installation of access points all over USIU.
-Proficient in Networkwork Technologies - Proficient with router hardware and switching operations in networks -Designing IP addressing scheme to provide network connectivity - configuring network setting in devices -configuring monitoring tools for business networks
Units: Data Communication, Database Management System, Professional Practice and Ethics, Communication Skills, Artificial Intelligence and Expert Systems, Decision Support System, Real Time Systems, Operating Systems, Computer Systems Architecture, Analogue and Digital Electronics, Control Systems, Communication Systems, Robotics, Software Project Management, Industrial Management, Technical Writing, Economics and Finance, Optical Communication, Modern Communication Systems, Computational Analysis, Human Computer Interaction, Computer Aided Designs Application, Computer Networks, Network Analysis and Synthesis, Network Security and Cryptography, Signals, Computer Programming, Programmable Devices, System Reliability and Maintainability, Digital Signal Processing, Software Development, System Analysis and Design, Computer Graphics, Microprocessor and Digital System Design, Compiler Construction, Transmission Lines and Wave Guides, Computer Architecture, Computational Analysis, Distributed Systems, Simulation and Modeling, and Data Structures and Algorithms.
KCSE) Attained a mean grade of B (plain) Qualification in each subject: English B (plain), Kiswahili B (plain), Mathematics B+ (plus) Biology A, Physics B (plain), Chemistry B- (minus), French B (plain), Geography C (plain)