Ibrahim Shabana

Customer service rep. at xceedcc.com

• Egypt - Cairo
• My current job since June 2009

1 - The start of work customer service department for high school graduates hotline call center and the coordination of the Egyptian universities in 2009 from July to September. Work to provide technical support and guidance to high school graduates during their process of coordination and receive queries and answer them, and also received complaints and sent to the party responsible for the coordination process. Received more than 12, 000 calls in that period.
2 - Jump to another section within the call center company oxide, a hotline (105) allocated to the Ministry of Health in Egypt; in order to provide health support to the citizens of the Arab Republic of Egypt and to increase awareness among the people for the patients of swine flu (AH1N1) and bird flu (AH5N1)
And directing them to places and methods of prevention, treatment and symptoms of the disease. In the period from October 2009 until November 2010. Received more than 91, 000 calls in that period.

3 - Jump to a section ambulance and hotline for the ambulance Egyptian (123) work on the speed of data recording the caller and try to filter communications and end communications unwanted or hazing, and contribute to reducing the losses during the Egyptian revolution as the call center ambulance was the emergency line only, which was works in the early days of the collapse of security and educate people to deal with the crisis in the light of the advice that was provided by the Ministry of Interior, Defense and Health; in addition to receiving approximately of 1300 calls per day throughout our shift (9 hours), in addition to 1 hour convenience dissolved for shift. Since January 2011 until October 2011. Received in that period more than 378 000 a call.

4 - Jump to the hotline (111) allocated to the TE to serve clients in the areas of technical support and sales inquiries and receive complaints about fixed-line. From October 2011 until now. Received in that period more than 12, 000 call.