Ibrahim Shaikh

worked with a team of 6 L1 support engineers in deployment of 2000+ windows systems maintaining
and improving ticket resolution time by 20%.
-Assisted user with various issues like any desk, password resets and networking issues.
-Provided post-deployment support and trained end users on new tools and platforms.

-worked with a team of 6 L1 support engineers in deployment of 2000+ windows systems maintaining
and improving ticket resolution time by 20%.
-Assisted user with various issues like any desk, password resets and networking issues.
-Provided post-deployment support and trained end users on new tools and platforms.

Responded to 15-20 daily support tickets related to software, hardware, and basic networking
problems.
-Proven track record of resolving Level 1 IT issues remotely while coordinating with third-party vendors
to ensure timely delivery of services, support, and hardware replacements. -strong in user-centric support.

-Responded to 15-20 daily support tickets related to software, hardware, and basic networking
problems.
-Proven track record of resolving Level 1 IT issues remotely while coordinating with third-party vendors
to ensure timely delivery of services, support, and hardware replacements. -Strong in remote tools,
ticketing systems, and user-centric support.