Senior Infrastructure Engineer / Microsoft Support Team Supervisor
EBLA Computer Consultancy
Total years of experience :6 years, 11 Months
• Supervise Microsoft Support team to provide high standards support services.
• Provide support for Qatar government sector for their Microsoft products related issues.
• Implement and configure Microsoft servers systems in production environment.
• Design and implement Active Directory, Windows Server Infrastructure, Exchange Servers, Lync Servers, TMG (ISA), and Hyper-V solutions, including the high availability scenarios.
• Present Microsoft products and solution in pilot environments.
• Provide Support for different organizations for their Microsoft products related issues.
• Implement and configure Microsoft servers systems in production environment.
• Design and implement Active Directory, Windows Server Infrastructure, Exchange Servers, OCS Servers, TMG (ISA), and Hyper-V solutions, including the high availability scenarios.
• Present Microsoft products and solution in pilot environments.
• Perform testing and quality assurance after deployment.
• Operating and Managing and Maintaining E-Mail Hosting Infrastructure (30+ Exchange 2003 servers).
• Handle Customers requests and issues.
• Availably monitoring, alerting, and automated recovery for Data centers (400+ Servers)
• Created several batch files and scripts for automating repetitive task and recovery actions.
• Monitoring solutions include WhatsUp, SiteScope, Orion SolarWinds, MRTG, as well as custom solutions.
• Manage NS servers, and caching DNS servers.
• Handling domains tasks (domains registration/ renewal/transfer…).
• Other tasks includes:
o Deploy and maintain Web Portals.
o Datacenter technical documentation.
• Manage, Administrate, and Maintain Active Directory, Web Servers, DNS, DHCP, ISA Servers, and File Server infrastructure.
• Install and Manage Symantec Antivirus Server.
• Manage, map, plan, and troubleshoot Network Infrastructure.
• Network and Servers monitoring, and analysis (OpManager, Orion SolarWinds, …)
• Configure/ Troubleshoot Internet Modems, and Managed Switches.