Sales Manager
Abou Ghaly Motors
Total years of experience :12 years, 2 Months
Forecasts goals and objectives for sales, gross and key expenses on
a monthly and annual basis.
- Hires, motivates, counsels and monitors the performance of all used-
vehicle sales employees.
- Prepares and administers an annual operating forecast and budget
for the used-vehicle sales department.
- Understands, keeps abreast of and complies with federal, state
and local regulations that affect used-vehicle sales
- Directs and schedules the activities of all department
employees, ensuring proper staffing always.
- Assists individual salespeople in setting aggressive yet realistic
monthly goals and objectives and provides them with the support
to meet these goals.
- Ensures proper follow-up of all
- potential buyers by developing, implementing, and monitoring
a prospecting and sales control system.
- Develops, implements and monitors a follow-up system for
STRENGTHS used-vehicle purchasers.
- Maintains vehicle inventory. Monitors customers likes and dislikes,
Lost sales, and dealership sales history and conducts local mark
analyses to determine which vehicles to stock.
- Processes salesperson commission sheets daily and monitors the
payroll records of all used-vehicle sales people
- Conducts daily and weekly sales and sales training meetings.
- Establishes and enforces product-knowledge standards.
- Oversees the efforts of used-vehicle salespeople to enhance the
image and customer satisfaction ratings of the dealership.
Sales Team Leader is responsible for achieving the set targets for the retail sales according to the sales plan and build team . Duties also include implementation of retail sales annual and monthly plan to achieve the set targets, generating daily, monthly and annual retail sales report, coaching the sales team to generate the ultimate results of sales, monitoring the team to close all pending deals and maximize the prospect volume, solving problems for any of the sales team to maintain the most customer care standards, handling all the related reporting systems to forward to the sales manager, representing the retail sales in all events, quote and negotiate prices and prepare and record contracts, carry out special tasks assigned by the showroom manager.
My duties also include usage of QMA (Quality Management Automotive), which is a program designed to set specific standards for automotive industry, that is adopted in BMW AG and across many BMW branches worldwide . and good user on auto line system & CRM.United
• Handles Sales process.
• Collects all required data for sales process.
• Ensures that customers’ orders progress smoothly from receipt of vehicle to dispatch.
• Conducts proactive discussions with the customers or showroom visitors to identify and prevent potential problems, to properly answer their questions and convince them to buy the car.
• Formulates daily and monthly Reports including visits, sales and contacts.
• Follows up car Delivery.
• Follows up Potential Customers.
• Keeps positive relationships with the Customers.
• Monitors competitors launches, prices, strategies, new products, etc.
• Works on conveying a team work and harmonious atmosphere to the customers.
• Maintains a wide mailing list of the customers’ data.
• Reports the comments of the customers to his direct manager for the sake of .
• Analyzing the sales area and market potential.
• Coordinating interested party and customer appointments and delivery dates.
• Providing information about improvements and expansions to the vehicle programs to be offered and to the vehicle presentation and providing recommendations to the sales manager.
• Establishing and securing contacts with interested parties via e-mail & Via telephone.
• Customer demand analysis &Collecting customer data
• Identifying price range
• Desired model
• Product features and color
• Information about current vehicle
• Financing
• Presenting the vehicle in a structured manner while creating a clear customer connection.
• Statement of benefits based on the reasons for purchase.
• Targeted vehicle selection based on customer and business interests.
• Handling complaints.
• Price negotiation
• Organizing the test drive with the desired vehicle.
• Initiating vehicle preparation (including license plate provision).
• Handing over the vehicle with clear operating instructions.
• Taking back the vehicle with evaluation of the test drive with the customer.
• Processing the used automobile evaluation:
• Finalizing sales / obtaining order confirmation.
• Concluding insurance policies and used automobiles warranties.
• Clarifying delivery modalities & Delivery scheduling.
• Initiating preparation of the vehicle in the contractually stipulated delivery condition.
• Creating necessary vehicle and customer documents.
• Information regarding the range of services of the vehicle dealership; service colleague introduction.
• Providing customer support in the case of complaints and warranty and goodwill cases
