إبراهيم العبد

Provide tailor financial solutions for Cisco customers and partners in the MENA (Middle East & North Africa) region
Work Closely with teams in :
Cisco Kuwait
Cisco Bahrain
Cisco Egypt
Cisco Tunisia
Cisco Morocco
Cisco Libya
Cisco Algeria

Building and maintaining effective working relationships with customers both internal and external
Working closely with the other sales team members to develop and enhance business
Open new accounts effectively to maximize business opportunities
Drive new business focused on large enterprises
Drive new business with company strategic products
Strategic account management planing and execution.
Provision of timely and accurate reports on a regular and adhoc basis as directed by the Senior Management team.
Close liaison with marketing, finance and other departments to maintain maximum growth against targets
Work closely with internal and external sales teams to identify, develop and close business requirements
Meeting and growing revenue goals for assigned accounts
Training clients, and updating them on software tools and new system advancements.
Coach a team of account managers accompanied by sales support and other service functions.

I have full responsibility and ownership of the relationship with the assigned accounts. Also fully authorized to
pro-actively manage the relationship aiming to achieve a profitable growth with each account by:
 Building quality key account strategies and plans for key accounts, that differentiates product and service by value-added elements tailored to customized solutions.
 Cross -selling other products with risk monitoring and assessment for all key accounts and customers
 Manages client profitability and develops a profitable book of business by designing and implementing various strategies based on the needs and goals of each client.
 Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
 Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
 Run marketing & promotions through key accounts and customers.
 Assist clients to develop eco-friendly options, by reducing the carbon CO2 emissions and foot prints ( Go Green initiatives )
 Follow and apply complaint handling processes for key accounts and customers.

www.leaseplan.ae
LeasePlan is the world's leading vehicle management systems and fleet leasing company operating a fleet of more than 1.4 million vehicles in 30 countries internationally. LeasePlan provide it services to B2B.

 Developing relationships within the client organization at the most senior level possible (ideally MD, CFO, Procurement Director).
 Offering consultancy skills and solutions to the client with the aim of improving their current fleet management situation and strengthen the relationship with LeasePlan.
 Continually looking for opportunities to expand and raise the contact base to senior level (e.g. CFO) within the client organization.
 Meeting key contacts in the client organization on a regular basis to review the relationship, build customer relationship and facilitate contacts.
 Developing, driving and leading an effective strategy for the management and growth of the international client under LeasePlan International’s Client focus approach.
 Designing, implementing and building out for sales and account management to support International and global prospects and accounts.
 This will include using an ‘’aim high strategy’’ to develop and maintain a close relationship and direct communication line with the account's central decision-making unit (DMU) and Lease Plan’s local account managers on a regular basis.
 Take part in and representing the International Coordination program at regional country meetings or international conferences.
 Closing international agreements with targeted prospects with 1, 500 vehicles and more using the appropriate organizational guidelines for group profitability.

Direct Reports:To the 30 International Coordination Managers in the different LeasePlan countries, who in a matrix structure also report to the Commercial Director locally.

www.unb.co.ae

 Mange a team of CSR to increase their cross-selling skills and do out bound campaigns.
 Pass product training for all call center staff as delegated directly from top management like IPO’s, new bank’s products.
 Identify & handle customers inquires accurately.
 Execute customer service related transactions i.e. activation, blocking, Updating profiles and resolve customers’ complaints and problems if possible.
 Maintain confidentiality of the bank's & customer’s data.
 Distributing captured team sales among branches and other departments.


Participated in banking certified training courses by the Bank:
Orientation training. Introduction to all bank policies and procedures. In addition to general product knowledge.
Retail Products training: Covering all retail products Assets, liabilities and cards.

Direct Reports to call center manager

http://www.rayacorp.com
 Prepares the Project Charter whereby the goals, objectives, risks, assumptions.
 Organizational structure, staffing level, team members, roles and responsibilities, Work breakdown structure, and deliverables are identified and defined.
 Provide initial analysis reports based on interactions with sales.
 Organizes the Project team into appropriate work groups and works closely with the Team Leaders to support and guide the entire Project team (Average no. from 30 to 40 telesales reps) in their effort to achieve its business goals and produce deliverables within the specified time frames.
 Maintaining good working relationships internally, externally and with the client .
 Reporting progress at project review meetings.
 alerting directors and other appropriate members of staff to significant problems regarding a project as soon as they become apparent .
 Monitor schedules, issue logs and risk management plans and provide warnings of serious deviations or variations that may compromise project results.
 Identify who should be a part of the project team and negotiate with managers for team member assignment, i.e. communications, faculty, and staff members.
 Manages the customer service function and supervises TSR's who are responsible for processing Orders, corresponding with customers, and ensuring satisfaction.

Participated in various sales trainings
Basic Supervisory & Leadership skills certified by A&B Associates for corporate trainings and consultancy).

Direct Reports to Operations Manger and Call center MD

 Worked with a team of exeperts in BAT for market reasersh.
 Conducted market research for tobacco and market capacity and requirements.
 Approach tobaco consumer in order to conduct SWAT analsis for the market.
 Divide the market into sectors depending on the consumer tast and allocation.

http://www.deraya.net/ http://www.ca-egypt.com/
 Direct sales for credit cards and various banking services & products.
 Communicate with customers via phone, internet and in person. Record and log customer information. Properly deliver completed applications to processing.
 Experience working in a sales environment and achieve sales goals.
 Identifies sales and referral opportunities and strives to meet related goals.
 Uses lead lists and other strategies to develop methods of generating additional business.
 Maintains 90-Day and Weekly Sales Plans to prioritize sales activities in an effort to meet goals specified on the Performance Scorecard.
 Maintains privacy of customer account information.
 Keeps supervisor informed of area activities and significant problems.
 Completes required reports and records accurately and promptly.
 Attends meetings and training classes that may be held on weekdays or weekends.
 Good business relations exist with clients. Client problems and questions are courteously and promptly resolved.


Direct Reports to Sales Director

 Trained, supervised and enhanced semi-skilled employees.
 Managed, motivated and counseled highly-skilled employees(teams of 15 agents plus).
 Devised motivational procedures and supervised their execution.
 Resolved urgent customer grievances.
 Coordinated and supervised inter-departmental operations.
 Arranged and organized group excursions and motivational events
Telemarketer & Telesales:
U.S. Campaigns:1- MediCall Gold 2- Web point USA 3- Dishnetworks 4- AOL & Timewarner (AOL Broadband) 5- Telespire PCS 6- ADI-AT&T Wireless 7- Sprint PCS 8-Vacations Rus (Marriott) 9- AT&T wireless 10- Voice Mail Central "T-Mobile" 11-Trace It 12- Shell vacations 13-Medistar
Canada's Campaigns: 14- Bell Mobility (Ontario & Vancouver)
UK Campaigns: 15-British Telecom (B.T.)
*Top salesman in the abovementioned campaigns.
Team Leader:1- Bell Mobility Canada 2- VacationsRus (Marriott) 3- AT&T wireless (nationWide) 4- INC 21 (for long distance) 5- T-Mobile 6-Mariott at Doralles 7- Shell Vacations
Product Campaign Manager: WEB POINT USA (98 agents)

Direct Reports to call center manager