إبراهيم مهدي

Deputy Section Head في bank audi staff

• مصر - القاهرة
• أشغل هذه الوظيفة منذ يوليو 2007

Collection Job Description (From 2 April 2008 till October 2011)

• Increase customer's awareness by educating customers on timely payments to minimize delinquency & flow through higher buckets.
• Keeping track of productivity report showing number of calls, promises kept and broken … etc
• Responsible for solving the different reasons of disabling customers from paying. their dues.
• Identifying high risk & skip accounts for referrals to higher level.
• Communicating payment recommendations raised by supervisor for customers.
• Update calls feedback on computer Aided collection system.
• Abiding by the compliance, credit policies & local regularity & legal requirements.
• Meeting targets communicated by collections head to minimize net credit loss.
• Conducting added responsibilities and recovery process. This involves dealing with delinquent customers and possible reschedule arrangements.
• Leading a team of collection officers working to optimize debt collection and recovery levels monitor & control the performance targets. Improve collections performance targets. Improve collections performance by designing and implementing new processes.

Agency Coordinator from November 2011 till Now