ابتسام Tajmul

• Responsible for strategy & manage day-to-day operations of large local teams to facilitate key performance metrics and oversee team objectives and delivery of business performance solutions.
• Responsible to track and improve logistics management, Cost per order (CPO), budgeting, customer experience, GMV growth, market profitability, spend management, resource and risk management.
• Collaborating closely with central product teams to test and roll out new features that improve the business process, systems and reporting.
• Engaging with several functions across the business - policy, communications, product, marketing, legal and customer support in order to launch and scale customer centric initiatives.

for GCC Markets
* Leading, managing, driving growth roadmap & owning the
core operational functions like Marketplace, Payment and
Product across teams (Kuwait, Qatar, Bahrain) and
responsible to setup teams in these functions from scratch.
* Responsible to identify, analyze and optimize ride hailing
solutions in the regions -enhancements and fixes
to the product portfolio.
* Developing budget & cost allocation in P&L, target setting for
teams, competition analysis, consumer trends and
collaborating with stakeholders for adoption practices.

for Global IT Operations
* Responsible for Service Level Management (SLM) processes
relating to reporting IT services provided to external and
internal customers
* Troubleshooting and resolution of critical incidents as per
ITIL guidelines
* Conducting full process analysis and research on current
policies, products and develop strategies and fixes to
minimize manual workload
* Liaising with clients, IT support groups and third party
providers when required.

Responsible for handling affiliation between IT and other
business departments through consistent discussions &
cultivating business processes.
* Developed credible business relations with clients
* Inventory Management using SAP MM for recording IT
assets
* Handled activations, deactivations, upgrades on client’s end
* Responsible for technical solutions and design framework to
meet business requirements based on agreed proposal
Projects & Achievements
* Launched Educational Playbooks and comprehensible
Dashboards to monitor performance of more than 25, 000+
partners
* Led end-to-end improvement in order delay project by 15%
by optimizing food preparation time, rider drive, wait time.
* Led a project of less than 30 minutes DT and reduced the
delta between PDT and ADT to improve marketplace
reliability.
* Worked with Leadership team of EMEA to develop strategy
to reduce Cost per trip by 10%, down from $3.7 to $3.3
* Drove Qatar to become Top 5 Markets across Careem in
terms of revenue and completed 1 Million trips with lesser
ETAs and improved quality over exceeding targets.
* Optimized dispatching algorithm reducing overall customer
cancellations & improved ETAs by 2% in Bahrain & Kuwait
Careem
* Launched a project on Global Finance Reporting Repository
in Schlumberger to streamline reporting requests from
stakeholders
* Co-led a special project on Business Transformation for
Lawson in Schlumberger to reduce manual execution of
tasks.