Personal Assistant / IT Services Administrator
SERVCORP
مجموع سنوات الخبرة :16 years, 5 أشهر
Main Duties:
• Provided secretarial and IT assistance to all tenant companies on an ad-hoc basis whilst working towards daily and monthly targets (AED 1, 117.56 per day with a unit charge of AED 31.04 per 10 minutes)
• Conducted in-depth Welcome Meetings with new clients to educate them on all available services, facilities and IT solutions and to learn about their business so as to up-sell secretarial services and assist them accordingly
• Provided a high level of customer service to all clients and their visitors whilst maintaining the highest level of confidentiality and discretion at all times and adhering to all company procedures as per the brand standard manual
• Configured wired/wireless internet connections, IP telephone handsets and Unified Messaging Systems for clients
• Conducted training sessions and provided support to clients for the ‘Servcorp Online’ portal
• Set up videoconferencing/conference call/TV/LCD panel/projector equipment during client meetings
• Ensured the Server Room adhered to company standards and conducted monthly audits on switch port connections
• Arranged team meetings/events and company networking events (Business Shorts, product/service launches)
• Relieved Reception during lunchtimes and Receptionist Annual Leave by managing a switchboard through which all tenant company telephone calls were routed
Responsibilities included:
• Professionally manage incoming calls. All calls to be answered within 4 rings
• Ensure everyone stepping out of the lift and passing reception is greeted with a smile
• Train clients on how they can manage their telephone moves update via Servcorp Online
• Update reception screen as soon as advised of changes. If client is not able to attend to it via Servcorp Online. Obtain all programming requests in writing
Responsibilities included providing assistance to the medical director.
Duties included:
• Managing appointments and calendar
• Making travel, hotel, and car hire arrangements
• Liaising with medical reps, Insurance companies, and placing orders through supplying pharmacies
• Performing clerical duties such as filing medical reports and invoices, answering both the phone and email
• Contact medical facilities or departments to schedule patients for tests and/or admission
Responsibilities included measuring and verifying that our products meet the client standards.
Duties included:
• Investigated and adjusted client complaints regarding quality
• Promoting quality achievement and performance improvement throughout the customer care align with organizational goals by close monitoring of recorded contacts and making sure that monitoring targets are met for assigned segments
responsibilities included club memberships.Duties also included receptionist duties, which entailed contacting members and updating their information, and ensuring customer satisfaction.
responsibilities included club memberships.Duties also included receptionist duties, which entailed contacting members and updating their information, and ensuring customer satisfaction.