Guest Relation Officer
Auris Plaza Hotel
Total years of experience :3 years, 4 Months
• Presently working at Auris Plaza Hotel, Dubai (A five star business hotel located at Al Barsha, Dubai) as a Guest Relation Officer from 04/01/2012 to till Date.
• I worked at Kramz Elysee. A Multi cuisine Restaurant located in Sheikh Zayed Road as an Hostess cum Order Taker from 19.12.2010 to 20.10.11.
Areas of Responsibility: • Deliver the company experience for guests.
• Work with the hotel team to create the company experience for guests.
• Create an environment for the guests designed to stimulate all senses. through personal services, amenities and experiences.
• Follow up with guests with additional services that enhance the guests' experience.
• Handle guest requests personally and/or refer as appropriate.
• Demonstrate the hotel values when providing service and teamwork
• Create luxury for all the senses by greeting and seating guests.
• Serve all room service orders quickly and courteously.
• Help butlers to set for service when business is heavy.
• Monitor service load throughout shift and pace orders and delivery accordingly.
• Help servers provide service during busy times.
• Handle customer inquiries and complaints.
• Maintain that all SOP's applied to room service are followed.
• Process customer bills promptly and accurately.
• Ring up bills accurately.
• Process room charges immediately.
• Follows hotel cash and credit card handling policies.
• Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
• Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards.
• Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
• Share information: Provide information so that coworkers, customers and suppliers understand and can take action.
• Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance.
• Develop self and others: Continually work to develop own capabilities and the capabilities of others.
• Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
2008-2009: Diploma in Hotel Management
2007-2008: Certificate From OFFPT Technician specialize
2001-2003: Baccalaureate from prince rachid high school Morocco.