Idris Arshad

Associate Consultant at Capgemini

• India - Bengaluru
• November 2014 to May 2017

 Manage server inventory for clients in Germany
 Responsible for Quality & Compliance assurance of servers & client environment
 Accountable for process compliance & SLA reports to client and local management
 Manage adhoc request and issues from clients
 Analyse and provide solutions to overcome recurring & false issues
 Accountable for solving client queries on multiple technologies
 Administer and Troubleshoot Microsoft Windows Server 2003, 2008 & 2012
 Manage Clients Active Directory and Change Requests
 Create & manage DNS records & file shares
 Define scope for DHCP
 Represent Team on regular meetings on client related issues & activities
 Mentor new colleagues on process and client specific queries
 Worked with Exchange 2007, 2010 and 2016
 Familiar with Physical machines like HP, IBM, FUJITSU and CISCO