IT Project Manager or Project Lead (IT Infrastructure)
Wipro Arabia Ltd
Total years of experience :19 years, 1 Months
Projects with Wipro Arabia Ltd
I am currently working as Project Manager Copper Installation & Repair at FOMS Saudi Telecom Company Project from 29th Jan 2017 to till Date.
I was working as Transition / Operations Lead - Network & Security for National Water Company Project since September 2016 to January 2017.
I was working as Project Manager on Network Operations & Maintenance Project of Saudi Electricity Company since Nov2014 to Nov 2016.
Worked as Program Manager for a large bank - POC Managed Services EUS Project from Jan 2016 till Mar 2016.
Worked as EUS Service Desk Lead at KAPSARC Project for one month.
Worked as EUS Field Team Manager for a large bank- EUS Managed Services Project for two months.
I was working as Supervisor NOC / NMS Lead on Network Operations & Maintenance Project of Saudi Electricity Company with Wipro Arabia Ltd since June 2012 to Oct 2014.
Network Management & Infrastructure•Network and Services management.
•A variety of tools are being used to achieve the goals, some of the tools are Whats up Professional, Cisco Works LAN Management System 3.2, TFTP, Kiwi Syslog and Kiwi Cat.•Implemented and supported many Network Management Softwares.•Internet Bandwidth allocation for the network using Bluecoat Packet Shapers 10000s, 7500s and 6500s.• Administration of all Management Servers under NETS Department.•Real-time and Historical performance monitoring of KFUPM resources. •Bandwidth Monitoring and allocation.
•DNS & DHCP Servers Administration. • Status monitoring, event handling and configuration.
•Network devices IOS analyses and upgrades.
•Proactive problem analysis.
•Immediate and automatic notification of systems and network faults to the concerned administrators.
•Preparing network connectivity plans for the new locations.
•Preparing a list of hardware required to give connectivity to new locations and procuring required equipments.
•Overall cable management within the academic buildings.
•Documenting the entire network to reflect the current status.
•Preparing a list of items (switches, patch panels, cables etc.) available with our store and planning ahead to procure the items which are running out of stock.
•Plan network topology and prepare necessary RFPs for the same.
•Planning and designing network layouts for PC Labs with respect to Lab size and requirement.
•Server farm network details, Operations room Switch Port Map .
•Installation, configuration and maintenance of all network devices over the KFUPM campus network.
•Management of static IPs for Servers, Printers, Users, Testing etc.
•Tracking, Disabling/Enabling network ports corresponding to virus infected PCs.
•Conducting Surveys for Network Upgrade Projects and providing Feedback.
•Conducting Proof of Concept and performing thorough tests before acquiring new Technologies.
Network Infrastructure :
Monitor and Feedback, Operational intelligence, Replacement of defected network components from available spare stock.
Perform line testing with STC (Service Provider), Check main modem and verify circuit condition, Perform switch and router initial configuration, Isolate LAN problems, Communicating with Service provider regarding E1 and Data Circuits, Communicating with Network Control Center of Saudia.
LAN operation & Support
Servers operational support, Monitor & Control, HW components physical checks, Day-to-Day operational checks and housekeeping, Replacement of defected HW components, Availability and performance of Locally Provided Distributed Services, Availability of interconnectivities to corporate services.
Job Scheduling (if applicable), Serve as Departmental point of contact for tech support and services, Provide Desktop computer Support, Managing the retirement or disposal of broken Computer Equipment.
Users operational support
Service desk (if available through "AHD and E-mail"), Requests (Access, data restore, e-mailbox quota. etc), Incidents / Problem (OS, Applications, Clients on PC/Server), Anti-Virus updates for Servers / Clients (Engine, and DAT) , SW installation and upgrade on Servers / clients, Configuration of Local Printers, Configuration of Network Printers, Technically Supporting the Users on Reservation Application, Escalating Mainframe account problems to Support team at Head Office, Supporting the Contact Centre Users on Avaya Ip Agent Softfone Application, First line support for Avaya Cms Supervisor, Witness Recording Server, Greetings Server, Agent Live Monitoring, Installations and Configuration of Avaya ip agent, Installations and Configuration of Avaya CMS supervisor.
Configuration management / CMDB
Computer/User/Group administration (Directory Services)
Define, Maintain, Access rights and Policies, Creating and managing local Users and Groups, Resetting Domain Accounts of users, Remote Installations, File Sharing.
Installing and Connecting Windows 2003 server and professional in Workgroup.
Installing and Connecting Windows 2003 server and professional in Domain.
Creating and managing local Users and Groups.
Configuration of Modems.
Configuration of Local Printers.
• Experienced in Hardware Trouble Shooting and knowledge of Networking.
• Taking the Backup of old PC data and replacing the same data on the New PC.
• Managing the network related problems and giving complete support for users.
• Attending the Trouble Ticket and solving the problem for Users.
• Handling the network related and MS-Outlook problems for the users.
Computer/User/Group administration (Directory Services)
• Define
• Maintain
• Access rights and Policies
• Creating and managing local Users and Groups.
• Resetting Domain Accounts of users.
• Remote Installations.
• File Sharing.
• Monitor & Control
• HW components physical checks.
• Day-to-Day operational checks and housekeeping.
• Replacement of defected HW components.
• Availability and performance of Locally Provided Distributed Services.
• Availability of interconnectivities to corporate services.
• Job Scheduling (if applicable)
• Serve as Departmental point of contact for tech support and services.
• Provide Desktop computer Support.
• Manage Departmental Systems.
• Attend and Participate in Lan Administration meetings.
• Managing the retirement or disposal of broken Computer Equipment.
Computer/User/Group administration (Directory Services)
• Define
• Maintain
• Access rights and Policies
• Creating and managing local Users and Groups.
• Resetting Domain Accounts of users.
• Remote Installations.
• File Sharing.
Network Infrastructure
• Monitor and Feedback.
• Operational intelligence.
• Monitor & Control
• HW components physical checks.
• Day-to-Day operational checks and housekeeping.
• Replacement of defected HW components.
• Availability and performance of Locally Provided Distributed Services.
• Availability of interconnectivities to corporate services.
• Configuration of Local Printers.
• Configuration of Remote Printers.
CISCO Certified Network Professional (CCNP) & CISCO ID :CSCO11439596 CISCO Certified Network Associate (CCNA) & CISCO ID : CSCO11439596 Trained on Cisco Routers and Switches (CCNP & CCNA ) at Zoom Technologies Hyd,India. ITIL Awareness. Diploma in Networking (M.C.S.E) Diploma in Computer Hardware. Languages C,C++,VB,ORACLE,SAP-ABAP/4 Operating Systems Windows 9x/2000/2003/Win XP Pro Hardware Assembling,Installation &Troubleshooting of Computers. Network Monitoring Tools Cisco Network Assistant (CNA),Ethereal,Putty
Participated in TECHNOVISTA-2002, presented a document on ERP Solutions and won First Prize of Computer Science Engineering Department during Engineering.