إدريس Zanzibarwalla

Initial assignment involved managing the Geidea Managed Services account; within six months, assumed responsibility for two
additional international clients: Payfast by Network International in South Africa and National Bank of Oman Managed Services.
• Actively involved in setup up an overseas office in Johannesburg, was a part of the recruitment process of staff and ensured
fully functional operations were met with client go-live dates.
• Collaborated with local courier and logistics partners in South Africa for daily point of sale terminal deployment on behalf of
client.
• Managed clients inventory needs and formulated automated reports for daily tracking.
• Successfully lead UAT & SIT testing for merchant management systems & call center ticketing systems.
• Involved with courier partner for ACI implementation for clients real time visibility of delivery status.
• Coordinating with the client for forecasting and planning for the deployment.
• Heading Logistics & Asset Management of POS Terminals for client.
• Proper follow-ups on dispatch of EDC machines, Paper Rolls to different regions and merchants
• Providing priority servicing to key accounts.
• Collaborate/updating of all deployments and De-installation from the Client Sales team and provide schedule and action plan
to the sales team.
• To Coordinate with the Stock team, field coordinator, and Merchant Set-up team for deployment and de-installation.
• Monitoring and taking feedback daily from the Merchant Set-up team and coordinators to ensure Deployment targets are
meeting deadlines.
• Looking after daily TAT for deployment: days for Dubai, Sharjah, and Abu Dhabi, days for Outskirts areas for Geidea.
• Capacity Planning to ensure delivery of services as per the clients requirements.
• Managing master sheet in excel / CRM merchant-wise with all relevant details needed for deployment and post deployments
services.
• Issue identification & resolution (coordinate with back-end team & field support).

Recruited as an operation analyst and was promoted to a supervisor position to oversee daily operations of merchant services.
• Managed merchant onboarding and process daily settlements, ensuring timely resolution of merchant inquiries within
established service level agreements.
• Collaborate with Risk and Compliance departments to facilitate merchant onboarding and daily settlement processing.
• Possess comprehensive experience in the card and digital payment issuance lifecycle, encompassing plastic cards, e-wallets,
and virtual cards.
• Handled the full lifecycle of card issuing operations, including card creation, activation, PIN setup, reissuance, and
cancellations.
• Utilized chargeback management systems (e.g., TSYS, FIS, or internal tools) to track and report case progress.
• Ensured compliance with regulatory guidelines (Visa, Mastercard, PCI DSS) and internal security protocols in card
management.
• Managed end-to-end chargeback processes for cardholders, including dispute intake, investigation, and resolution in
compliance with Visa/Mastercard regulations. Processed chargeback claims accurately and within regulatory timeframes,
maintaining a high compliance rate and minimizing financial exposure.
• Provided support for digital card issuance via mobile wallets (Apple Pay, Google Pay), ensuring seamless customer
onboarding.
• Monitor scheme interchange and assessments. Implement and monitor annual compliance requirements for all payment
schemes across systems.
• Experienced with TSYS, Prime 4, and Fraud Guard banking systems.
• Demonstrate a thorough understanding of terminal management systems (TMS) and point-of-sale (POS) preparation.
• Execute system end-of-day (EOD) processing and generate outgoing files for all payment schemes, ensuring accurate EOD
execution, pre/post checks, and effective tracking of anomalies and issues.
• Manage terminal management services, including inventory monitoring and POS preparation for merchant on
site installations.
• Preparing Dynamic Currency Conversion (DCC) settlements from all major Schemes.
• Handling Monthly & yearly reconciliation of accounts. Timely updating general ledger Reconciliation and clearing
outstanding entries to ensure all entries are accounted for.
• Complying with quarterly compliances with all major Schemes.
• Following SOP guidelines for OPS Procedures & Highlight all Risks within department to avoid internal, external Audit Points.
• Implementation & monitoring of yearly compliance for all schemes on systems.
• Providing support for new projects and performing UAT/Tests for fixes, enhancement, and new products.
• Reprocessing scheme rejections within Scheme Timelines to ensure no financial loss to ensure zero operations losses.
• Maintain MIS for transactions and Merchant profitability tracking.
• Attended MasterCard and Visa in-depth products training on regular intervals.