Ifeoma Christin Sylva

Retail Sales, Brand Experience & Customer Engagement
› Deliver an elevated in-store customer experience for one of the worlds leading global fashion retail
brands, consistently driving basket size and brand loyalty.
› Apply in-depth product knowledge and live fashion trend awareness to guide purchase decisions
and upsell complementary items.
› Maintain brand standards across the fitting room and sales floor, ensuring visual merchandising
aligns with ZARAs brand identity and seasonal campaigns.
› Collaborate cross-functionally with the sales floor team to meet daily sales targets and ensure
seamless store operations during peak trading periods.
› Contribute to inventory management and restocking processes, communicating product demand
signals to support supply and merchandising decisions.

Marketing, Business Development & Executive Support
› Lead the preparation of business proposals, marketing decks, and consultancy presentations for
CEO-level pitches to investors and key stakeholders.
› Serve as brand ambassador for the company, managing first-impression communications with
high-value clients, hotel partners, and corporate investors.
› Develop and manage professional correspondence, reports, and marketing collateral that reinforce
the companys consultancy brand and market positioning.
› Coordinate strategic meetings, conferences, and networking events, ensuring the CEO is
positioned as a thought leader with polished, well-prepared materials.
› Oversee vendor and partner relations, managing service contracts and ensuring brand-aligned
delivery across all external-facing touchpoints.
› Support financial reporting and budget tracking for marketing and business development activities.

Property Sales, Lead Conversion & Listing Marketing
› Manage the full sales and leasing cycle — from lead generation and property photography through
to viewings, offer negotiation, contract documentation, and closure.
› Market residential and commercial properties across major UAE real estate portals, crafting
compelling listings that maximise listing visibility and lead volume.
› Identify off-market and vacant properties proactively, expanding the firms active listing portfolio
and providing a competitive pipeline advantage.
› Maintain daily client status updates using CRM tools, ensuring timely follow-up and a smooth
buyer/tenant journey from first contact to handover.
› Consistently meet monthly sales targets set by the company while delivering a professional, client
centric service experience.

Multi-Channel Digital
› Develop and execute comprehensive content marketing strategies across Facebook, Instagram,
Twitter, and LinkedIn — growing organic reach, follower engagement, and brand visibility for a
growing real estate group.
› Plan, launch, and manage paid acquisition and retargeting campaigns, continuously analysing
Google Analytics data to optimise click-through rates, cost-per-lead, and conversion performance.
› Collaborate with the development team to implement on-page and technical SEO best practices,
improving organic search rankings and driving sustained inbound lead growth.
› Produce high-quality marketing content including property listings, blog articles, email newsletters,
and promotional copy aligned with the companys marketing calendar.
› Schedule and manage multi-platform social media content using scheduling tools, maintaining a
consistent brand voice and posting cadence across all channels.
› Analyse campaign performance reports and translate data into actionable insights and
recommendations presented to senior leadership.
› Support new user acquisition strategy and retargeting initiatives, contributing to measurable
growth in qualified property enquiries and sales pipeline volume.

Customer Service / Fitting Room Associate
ZARA-Ras al-Khaimah
June 2025 to Present
• Customer Interaction:
Greeting customers, guiding them to fitting rooms, and offering assistance with sizes and fit.
• Fitting Room Management:
Keeping fitting rooms clean, organized, and well-stocked with hangers and other necessary items.
• Loss Prevention:
Monitoring fitting room activity to prevent theft and ensure customer privacy.
• Inventory Management:
Assisting with restocking, folding clothes, and communicating inventory needs to sales associates and
management.
• Customer Service:
Providing friendly and helpful service, answering questions, and resolving issues.
• Product Knowledge:
Staying informed about current fashion trends and product information to better assist customers.
• Teamwork:
Collaborating with other sales associates and staff to ensure smooth store operations.
Skills and Qualifications:
• Strong customer service skills.
• Ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Organized and detail-oriented.
• Passion for fashion and an understanding of trends.
• Ability to multitask.
Sales and Leasing Consultant

May 2025 to Present
Tasks and Responsibilities
Photographing properties
Listing properties on real estate portals
Responding to leads
Conducting property viewings
Performing ad hoc tasks such as collecting keys and inspecting properties
Handling checklist and documentation for lease/sale transactions
Updating client status daily
Meeting sales targets set by the company
Identifying empty properties for new listings

Luxury Real Estate Sales & Investor Relations
› Represented DAMACs premium residential portfolio to qualified investors, owner-occupiers, and
international buyers — managing the full sales lifecycle from prospecting through to offer and
close.
› Advised clients on UAE market conditions, property pricing dynamics, mortgage structures, and
legal requirements, positioning as a trusted market expert.
› Solicited property listings from prospective vendors and marketed them across digital and
traditional channels to generate buyer interest and accelerate transaction timelines.
› Conducted virtual and in-person property tours and open houses for high-net-worth individuals,
consistently maintaining a professional brand image aligned with DAMACs luxury positioning.

Hospitality Sales, Guest Relations & Reservations Management
› Managed guest reservations, room assignments, and short-term rental inventory for luxury holiday
home properties across Dubai.
› Handled inbound enquiries via phone, email, and online channels, converting leads into confirmed
bookings through responsive and persuasive communication.
› Compiled and maintained daily record sheets, guest accounts, receipts, and vouchers using
property management systems, ensuring accurate financial reporting.
› Delivered a 5-star guest experience by providing personalised service, resolving complaints
promptly, and sharing tailored local recommendations.

Present statements of charges to departing guests and receive payment.
August 2020 to October 2023
Administrative Assistant - Medical Records
Bluirays Health Services Lagos June 2015 - July 2021
Managed patient records and ensured timely data entry and updates.
Assisted in processing medical claims and verifying insurance coverage.
Communicated with patients regarding appointment reminders and follow-ups.
Maintain
Handle
Assist physiciansProvided clerical support, including filing, document scanning, and report preparation.

Brand Management, Operations & Talent Acquisition
› Managed business operations, administrative functions, and staff coordination for a growing
recruitment agency.
› Drafted professional marketing and business documents, managed invoicing, and ensured
operational excellence across daily activities.
› Built and maintained the agencys employer brand through professional communications,
networking, and reputation management.

Hospitality Sales, Client Acquisition & Event Marketing
› Promoted hotel packages, conference facilities, and travel products to individual and corporate
clients, achieving consistently high booking conversion rates.
› Managed client communications, bookings, invoicing, and post-stay follow-up to deliver a
seamless, end-to-end hospitality sales experience.
› Prioritised daily schedules and client pipeline management to ensure all leads were nurtured and
no business opportunities were missed. sales performance service

Property Marketing, Leasing & Operations Management
› Developed and implemented marketing strategies to promote the leasing of commercial and
residential units, maintaining high occupancy rates.
› Managed the full facility operations budget, vendor relationships, maintenance contracts, and
safety compliance programmes.
› Oversaw staff recruitment, training, and supervision — building a high-performing team aligned
with property management and guest service standards.

Financial Sales, Credit Management & Client Acquisition
› Evaluated and processed personal, student, business, and mortgage loan applications, maintaining
full compliance with institutional credit standards.
› Generated repeat business and expanded personal client portfolio through proactive follow-up,
relationship nurturing, and exceptional service delivery.
› Promoted a suite of banking and investment products to new and existing clients, increasing
product penetration and wallet share within the branch.
› Acted as joint custodian of cash and securities, ensuring full regulatory compliance and financial
integrity.

B2B Sales, Business Development & Marketing Campaigns
› Proactively identified and acquired new business clients through cold outreach, networking, and
referral development — expanding the companys customer base and market share.
› Developed and managed business proposals, marketing budgets, and branding campaigns aligned
with commercial growth objectives.
› Conducted market analysis to assess competitor pricing, credit terms, and client financial capacity
— informing strategic decisions on product positioning and sales approach.
› Consistently achieved and exceeded monthly sales targets, earning a company Spot Award for
best performance in sales.
› Submitted detailed weekly progress reports covering pipeline activity, achievements, and market
intelligence to senior leadership.

Retail Sales Leadership, Visual Merchandising & Revenue Strategy
› Led sales floor operations and merchandising for a premium furniture retailer, driving revenue
growth through strategic product placement and customer engagement.
› Developed and executed weekly sales strategies, managing a team of associates to achieve and
exceed business goals in sales and ancillary revenue streams.
› Oversaw inventory management, cash assets, and merchandising standards — ensuring brand
consistency and product availability at all times.
› Recognised and rewarded exceptional associate performance, building a motivated, high
performing sales team culture.