2nd line support
SAINT GOBAIN
Total years of experience :8 years, 6 Months
, as well as admin support to all customers in Saint-Gobain
•Carry out security assessments against new and existing applications
•highlighting areas of non-compliance and working with the relevant teams to ensure that they are addressed applying industry best practice to application implementation.
•Working very closely with the Data team so experience of working on data security projects
•Documenting and/or process writing, an understanding of application architecture and experience of systems integration and transfer of data between systems.
•Making sure all SLAs are met on time, while dealing with Client requests.
Education
I am currently with an Agency called Venn Group, as a Contractor who provides the majority government services. Seeking a new employment opportunity.
Developing an effective Digital Workplace operational team, ensuring appropriate skills are in place.
•Continually monitor and improve the performance of the Digital Workplace service
•Managing all operational aspects, infrastructure and technology platforms ensuring optimum security and technology currency.
•Making sure all SLAs are met on time, while dealing with Client requests.
•Speaking with vendors and developing a great strategic partnership with service suppliers.
•Dealing with all Incidents and Requests within the request and access team.
•Deliver 2nd line/ 3rd support to all customers of Wolseley. Network ticketing support to resolve all issues for 500+ users.
•Giving access to Drives/folders/ software and other, installation, and management programs.
Working along residents who are of all ages, residents with dementia, respite care, mental health, residents with disabilities and end of life patients.
Key skills and daily duties
•Observing, monitoring, and recording patients' conditions by taking temperature, pulse, and weight
• Communication with patients, relatives and other carers
•Assisting with clinical cuties.
Personal care including infection prevention and control, food personal hygiene and overall reassurance, comfort, and Safety.
A UK based IT consultancy, I was working in the back office preparing PowerPoint presentations for current projects, providing auditing and accounting data using Microsoft Excel. Many other administration tasks which included basic scripting in VB Script providing some automation for daily tasks. Diligent support specialist with 5+ years' experience with large cloud services agency. Obtained highest grades in build spec. Seeking to further IT career by growing with the team as the lead IT technician.
Worked as a Secretary performed routine clerical and organizational tasks, organized meetings and reported back to assistant manager.
•Receiving and meeting visitors in a professional manner.
•Signed people in and checked their identity.
•Handled enquiries.
•Answered and forwarding phone calls.
•Kept the reception area tidy.
Welcoming guests to the hotel in a polite, friendly, and Professional manner.
•Check out departing guests using the hotel's accounting system.
•Taking payment from guests in the form of cash or credit cards.
•Answering telephone inquiries.
•Dealing with and resolving customer complaints.
•Keeping up to date on all hotel products, services, pricing & promotional offers.
•Promptly & professionally & transferring calls on.
•Going out of my way to ensure the hotel residents feel at home.
Established IT consultancy and IT hardware services. I was involved with debugging software issues on client's machines. Duties included patching and upgrading OS, installing, and configuring antivirus software. Uninstalling software and cleaning registry. Checking performance issues and in cases recommending upgrades to user's machines.
courses: Pass ITIL EXAM - Business process Pass CCNA Network Associate