Online Marketer/Content Manager/ webwriter/ social media
Fanbox.com
Total years of experience :18 years, 0 Months
Front line Manager interacting with customers and fans in real time on various web platforms. Participates in minute-by-minute online conversations by answering questions, offering solutions and mediating conversations while cultivating leads and sales.
• Setting up social media accounts and maintaining daily activity.
• Develops content for posting on all social media outlets and sparks discussion(s)
• Supervision of Assistant Manager and 5 Social Media Monitors. Hires and trains all staff and performed all reviews. Developed schedule and assigned tasks to ensure 24/7 coverage of all social media outlets.
• Online Reputation Management and an advocate for the Company. Identifies potential negative or crisis situations and applies conflict resolution principles to mitigate issues.
• Monitor/research trends in Social Media tools, applications, channels, design and strategy.
• Report insights gained from social media monitoring to the Management teams. Records daily numbers to track campaign results.
Front line Manager interacting with customers and fans in real time on various web platforms. Participates in minute-by-minute online conversations by answering questions, offering solutions and mediating conversations while cultivating leads and sales.
• Setting up social media accounts and maintaining daily activity.
• Develops content for posting on all social media outlets and sparks discussion(s)
• Supervision of Assistant Manager and 5 Social Media Monitors. Hires and trains all staff and performed all reviews. Developed schedule and assigned tasks to ensure 24/7 coverage of all social media outlets.
• Online Reputation Management and an advocate for the Company. Identifies potential negative or crisis situations and applies conflict resolution principles to mitigate issues.
• Monitor/research trends in Social Media tools, applications, channels, design and strategy.
• Report insights gained from social media monitoring to the Management teams. Records daily numbers to track campaign results.
• Engages with other Department Managers for weekly brainstorming sessions and campaign ideas.
Plan, direct and evaluate daily operations
Manage staff and assign duties, Perform cash deposits,
Balance daily transactions,
Prepare reports regarding sales volumes
Merchandising and personnel matters
Resolve problems that arise, such as customer complaints and supply shortages.
Assisting and managing the daily operations and activities of the jewelry store, as well as supervising employees with their daily work requirements.
Plans and prepares work schedules for jewelry store personnel, assigns employees to specific duty requirements of the store.
Prepares and directs personnel with appropriate merchandise, and provide performance review.
Welcoming customers and storing display as well as advertising copy, performing sales work such as taking inventory, recollecting cash with sales receipts, and maintaining operating records such as records of store transactions.
Orders merchandise and stock as needed; and ensures personnel comply with established store security level, as well as sales and record keeping procedures and practices.
Answer, screen and transfer inbound phone calls
Receive and direct visitors and clients
General clerical duties including photocopying, fax and mailing
Maintain electronic and hard copy filing system
Retrieve documents from filing system
Handle requests for information and data
Resolve administrative problems and inquiries
Prepare written responses to routine inquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Schedule and coordinate meetings, Appointments and travel arrangements for managers or supervisors
Prepare agendas for meetings and prepare schedules
open, sort and distribute incoming correspondence
Maintain office supply inventories
Coordinate maintenance of office equipment
Coordinate and maintain records for staff, telephones and petty cash
Maintain distributor accounts electronically data entry and generating sales reports for Managers on daily, weekly, monthly and yearly basis.
Running online database system and also coordinating and working with Sales, Accounts, Shipping and Production departments.