Igor Milkovski

• Managed end‑to‑end logistics operations, coordinating shipments and workflows across
multiple partners.
• Led a multicultural team, improving communication, productivity, and operational
discipline.
• Analyzed performance data to optimize routing, reduce delays, and support profitability.
• Built strong customer and vendor relationships, resolving issues quickly and
professionally.
• Supported process improvements that increased efficiency and reduced operational
errors.

• Oversaw daily operations for Amazon Prime distribution, managing 240+ employees in
a high‑pressure, fast‑moving environment.
• Acted as the link between Amazon leadership and USPS teams to maintain alignment
and service quality.
• Improved delivery accuracy and reduced delays through workflow and process
optimization.
• Managed KPIs, labour planning, scheduling, and performance reporting.
• Developed supervisors and future managers through coaching, training, and structured
feedback.
• Ensured compliance with safety, quality, and operational standards across the facility.

• Managed daily operations, staffing, scheduling, and customer experience.
• Built long‑term client relationships through clear communication and consistent service.
• Oversaw inventory, workflow, and staff performance.

• Supported mission‑critical IT systems and ensured operational continuity.
• Collaborated with cross‑functional teams to resolve issues and maintain service levels.
• Built strong analytical and troubleshooting skills used in operational decision‑making.