Uber Ambassador
Uber
مجموع سنوات الخبرة :9 years, 4 أشهر
Admissions Ambassador
Uber Alexandria GLH Ambassador, Alexandria, ALX
• Presented Uber platform App to lead Onboard Sessions for newly comers to join Uber as partner (Driver), as well as advisor to low quality - low rating to rectify their attitude and kept them survived with Uber.
• Tools used MS PowerPoint, Carbon App on iPad for live demonstration.
• Result was more than 2000 drivers during my task to be capable getting 5 stars rating in each trip after going to field.
• Rewarded evaluation from the partners survey sent to them after the session attended, with not less than 87% - 90% Pre-first trip satisfaction.
• During COVID-19 from 16 March to May 6, participated in eWFH outreach calls thru' Uber System as support agent, 18 call per day (8 hours working daily basis), resulting in hi appreciation from Drivers as well as my team lead.
• Monitored social media and online sources for industry trends.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Increased customer satisfaction by resolving Uber App. issues.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed team communications and information for Uber meetings.
• Developed team communications and information for weekly meetings.
• Developed team communications and information for morning huddle meetings.
• Handled 200 calls per day to address customer inquiries and concerns.
Was working as company representative BDM in Libya closely with local distributor to sustain and improve performance as well as existing wide range as possible and according to local culture in Libya market
Managing the company goals in country through guiding the local distributor within huge range of personal care & cosmetics and suggesting role of each distribution channels, handling regulation of importing goods with local authority, suggesting new ideas for product variants based on local culture and habits.
Helping in orienting local staff to achieve maximum sales pipeline.
in some cases selecting and restructure sales team whenever needed as corrective actions.
1. Working closely with agents - distributors within the geographical area (western province Tripoli to border line Tunis & Algeria) and sustain- enhance the trade business through building and updating database belongs to their areas and reviewing plans, targets and capacities available.
2. Daily reviewing of sales cycle with sales team, obstacles - challenges - competition and suggesting the convenient solutions promptly.
3. Planning on monthly basis the targets for all sales force inclusive agents - distributors - sales team and making reports for achievement compared to plan - suggesting incentives to reward the successful teams.
4. Setting priorities within the geographical area from the aspects of product availability and the strategic planning for company goals and competition edge in market.
5. Preparing weekly & monthly reports after visiting all agents - distributors - sales team and reviewing company plan that it’s on right track.
6. Motivating all sales forces particularly in some seasons where we can achieve hi targets (Ramadan month and similarity).
Developing export business through regular visits to MENA, guiding distributors in each country to achieve company plan, was established for 4and half years in Libya, Tripoli, and using as base to develop importers in nearby countries ( Sudan, Egypt, Tunis, Algeria and Morocco.
I achieved a growth of 60% in Libyan market and added new SKU to the company portfolio.
I have Bsc. Chemistry, Alexandria University, With grade PASS, then I had Hi Diploma of inspection and survey in 1988 with Grade Very Good. It's a certificate in professional applied chemistry. I'm with more than 20 years in IT - integrated solutions - Data communications plus - FMCG field for the last 6 years.
