IT Specialist.
global knowledge
Total years of experience :12 years, 7 Months
1- Responsible for taking a daly, weekly and monthly backup.
2- Response to users inquiries via phone or tickets and take actions to resolve the problem or redirect them to the higher support tier.
3-Install new operating systems such as windows xp, Vista, 7, Windows Server 2008.
4- Responsible for the maintenance of system hardware and software.
5- Cooperate with the other team members to upgrade the company system to meet the new technology requirments.
B.Sc., Faculty of Engineering October 6 University, Egypt, joule 2010 •Dept. : Communication & Electronics Engineering. •Grade : Excellent with honor degree [%89,53].
