Ihab Youssef

Senior Business SystemsAnalyst at PNC

• United States - Pennsylvania
• My current job since February 2024

Business Analyst at Collinson

• United States - Lewisville
• April 2022 to November 2023

Business Analyst at ADT

• United States - Texas
• January 2019 to December 2021

• Removing roadblocks and escalating high risk impediments for multiple applications.
• Analyzing defects for developers and ensuring fast prioritized resolution.
• Developing prioritized application release roadmaps for project initiatives to alleviate schedule and resource constraints.
• Responsible for a top strategic financial infrastructure project that was at risk due to scope creep, quality issues, and financial neglect.
• Quickly performing a major clean-up on the project by prioritizing and clearing the backlog, creating a project roadmap for other development teams, totally revamping the project financials, and creating project metrics/reporting.
• Acquiring funding for a large strategic project, and successfully tracking performance to cost baseline.
• Leading an incident management team and significantly slashing the production defects that they analyze and address.

Assistant Manager at Best Deal Auto

• January 2017 to January 2018

Led and managed daily operations.
•Motivated and mentored the team to deliver peak performance and a high level of customer satisfaction
•Collaborated with the sales team and developed transportation solutions.
•Generated operational reports that aided the management in planning and decision-making.

Operations Resource Coordinator at National Ambulance

• United Arab Emirates
• January 2011 to January 2015

Managed daily operations and introduced innovative strategies and solutions which optimized the performance of the team, made it more efficient, and achieved customer satisfaction.
•Improved systems and work processes by creating and maintaining an updated database for paramedics that led to a 25% reduction in overtime costs.
•Introduced a systematic process for the PASS application form which reduced the error to less than 20%.
•Managed resource scheduling effectively that maintained a 24-hour base coverage and reduced transportation costs.
•Contributed to more than 35% of the customer retention by preparing price quotations and attending client meetings.
•Improved the productivity of operations by 25% by training and mentoring new dispatchers.
•Joined as an Operations Team Member/Dispatcher and got promoted to a Corporate Resource Coordinator in 2013.