Head of Strategic projects & process improvement at Strategy ,Transformation & Change Management
Union National Bank - egypt
مجموع سنوات الخبرة :33 years, 5 أشهر
• Responsible to the Business Process Excellence Lead to drive continuous process improvement capability across assigned business areas; identify and deliver improvement initiatives; facilitate improvement workshops and coach and mentor Green Belts to deliver improvement projects
• Policies and Procedures
- Updated the policies and procedures manuals and ensured that they do not contravene the CBE provisions.
- Prepared manuals that best reflect industry practices and ensured conformity to banks’ policies.
- Ensured that all requests for deviations or amendments are scrutinized and approvals obtained from the relevant authorities and records of the same are properly maintained.
- Ensured that the banks operational manuals are prepared and continuously updated, giving due considerations to the existing core banking functionality in order to provide the standard environment for banking operations.
• Process Improvement
- Leaded re-engineering projects aimed at achieving radical improvements in process efficiency.
- Identified areas for improvement and recommended specific action plans based on priorities set up with relevant Groups/Divisions and obtained the buy in for the redefined process.
- Implementing Project Plans (including finalizing commitments of cross-functional resources).
- Periodically measured, analyzed and reported on certain identified process performances.
- Provided training to teams in the usage of tools & methodologies adopted for process improvements.
- Ensured that operating procedures/ guidelines remain duly aligned with the process changes introduced. Closely interacted with Procedures and Documentation Unit to ensure the same.
- Provided user training wherever required, in liaison with Training Dept to facilitate smooth handovers.
OPERATION MANAGMENT
- help in managing the operation and processing function performed by branches including:_
* teller processes.
* deposits and account opening.
* atm activities
*cash management.
*service and delivery standards and
branch service interface requirements for
all other retail banking products and services.
* staff awareness and training to contain
and control operational risk to
acceptable levels.
* to meet bank standards and achieve
enhanced customer service.
* DOCUMENTARY CREDIT DEPARTMENT
* INTERNAL AUDIT DEPARTMENT
every thing related with business.
every thing related with banking.
accounting and finance. Additional Education ------------------------------ - Course from central bank in L/C´S - L/G´S - foreign exchange. - Course from central bank in how to develop the performance of customers services . - Course from the institute of financial administration in modern methods of internal auditing . - Course form central bank in money laundering. - Course from organization of Arab-league in inspection and internal auditing.
accounting dept.