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- Delivered personalized customer advice, providing a premium shopping experience tailored to
each client’s needs.
- Managed visual merchandising standards and product replenishment.
- Monitoring and achievement of commercial KPIs such as UPT, CR, TM, and new customer
acquisition

- Phone support for clients interested in buying, selling, or renting properties.
- Lead generation and customer follow-up through outbound calls.
- Scheduling property viewings and forwarding opportunities to real estate agents.

- Provided in-person and telephone customer service, managed court reservations, and resolved daily
operational issues.
- Handled administrative tasks, including payment tracking, invoicing, cash management, and database
updates.
- Organized schedules, tournaments, and club activities, ensuring a professional and high-quality
customer experience.