Ihtisham Ul Haq

Directed daily operations and sales pipelines across 5 companies spanning training, IT solutions, events, kitchen fitout, and travel services — ensuring seamless multi-brand service delivery.
 Developed and enforced SOPs, compliance frameworks, and KPI dashboards to track team productivity and
operational efficiency across all entities.
 Led end-to-end client lifecycle management: inquiry handling, needs assessment, proposals, contract closure, and
after-sales support — achieving high client retention rates.
 Spearheaded business development initiatives including new service launches, strategic partnerships, and channel
expansion programs.
 Managed vendor negotiations, logistics scheduling, and resource allocation for training programs, corporate events,
site installations, and travel bookings.
 Ensured full regulatory compliance with TVTC (Technical and Vocational Training Corporation) standards for Kalmon
Training Center operations.
 Coordinated cross-functional teams including instructors, designers, IT technicians, event staff, and travel consultants
to deliver projects on time and within budget.

Directed retail operations, ensuring inventory accuracy, merchandising standards, and customer satisfaction.
Supervised staff scheduling, sales targets, and promotional campaigns. Controlled shrinkage, coordinated suppliers,
and maintained compliance with company policies to achieve consistent performance and operational excellence.

Travels
• Directed daily operations and sales pipelines across 5 companies spanning training, IT solutions, events, kitchen fit
out, and travel services — ensuring seamless multi-brand service delivery.
• Developed and enforced SOPs, compliance frameworks, and KPI dashboards to track team productivity and
operational efficiency across all entities.
• Led end-to-end client lifecycle management: inquiry handling, needs assessment, proposals, contract closure, and
after-sales support — achieving high client retention rates.
• Spearheaded business development initiatives including new service launches, strategic partnerships, and channel
expansion programs.
• Managed vendor negotiations, logistics scheduling, and resource allocation for training programs, corporate events,
site installations, and travel bookings.
• Ensured full regulatory compliance with TVTC (Technical and Vocational Training Corporation) standards for Kalmon
Training Center operations.
• Coordinated cross-functional teams including instructors, designers, IT technicians, event staff, and travel consultants
to deliver projects on time and within budget.
• Managed B2B corporate sales accounts, consistently achieving and exceeding monthly and quarterly revenue targets
through consultative selling and relationship management.
• Developed tailored sales proposals and presentations for corporate clients in technology, education, and government
sectors.
• Monitored sales KPIs, forecasted pipelines, and submitted detailed performance reports to senior management.
• Coordinated with procurement, logistics, and customer service teams to ensure seamless order fulfillment and post
sale support.

• Oversaw all warehouse operations including receiving, put away, picking, packing, and dispatching — maintaining
99%+ accuracy in order fulfillment.
• Managed a team of warehouse staff; assigned daily workloads, monitored productivity, and enforced health & safety
standards.
• Conducted regular cycle counts and annual stock audits; reduced inventory discrepancies by implementing tighter
controls and barcode scanning processes.
• Optimized warehouse layout and storage strategies to improve space utilization and reduce handling time by 20%.
• Collaborated with procurement and retail teams to plan stock movement for peak seasons and promotional
campaigns.

• Supervised branch operations including staff scheduling, floor management, inventory control, and customer service
delivery.
• Coached and mentored team members to improve sales conversion rates and customer satisfaction scores.
• Resolved customer complaints efficiently using CRM tools, maintaining high NPS (Net Promoter Score) for the
branch.
• Maintained compliance with health & safety standards and company retail policies at all times.

• Supervised e-commerce order processing including picking, packing (skin-wrap machines), quality checking, and
dispatch — achieving daily fulfillment targets.
• Managed returns processing, inventory reconciliation, and shipment data uploads using handheld scanners and WMS
systems.
• Ensured accuracy, packaging quality, and barcode compliance for all outbound shipments.

Managed media operations, coordinating production schedules, studio resources, and broadcast logistics. Supervised
technical and creative teams, resolved operational issues, and ensured compliance with industry standards. Built
strong relationships with stakeholders and advertisers to support smooth programming and revenue growth.

• Planned and executed marketing campaigns, show launches, press events, and promotional activations for one of
Pakistans leading media networks.
• Managed full event logistics: venue coordination, transportation, equipment, materials, staffing, and on-ground
supervision.
• Coordinated with production, creative, and media teams plus external vendors to deliver events on schedule and
within budget.
• Maintained brand consistency across all promotional activities and channel communications.

• Managed full F&B operations including staff management, customer service, floor operations, cash handling, and
daily P&L reporting.
• Trained and developed staff on service excellence, HACCP hygiene standards, and up selling techniques.
• Coordinated with suppliers for inventory ordering, delivery scheduling, and quality control.
• Drove in-café promotions and marketing activities to increase footfall and average transaction value.