ikechukwu matthew

Admin à Airtel Networks Nigeria

• Nigeria
• Je travaille ici depuis septembre 2011

• 4 years’ successful experience in customer service and support with recognized strengths, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using Microsoft Excel, Microsoft Word.
• Ability to train, motivates, and supervises customer service employees.
• A team player, goal oriented, also ability to work independently.
• Develop plan, innate leadership ability and people management.
• The capacity to flourish in a competitive environment.
• Coordinate the recruitment of agents for kyc sim registration.
• Making sure that all assigned kyc kits synch daily, weekly so as to achieve 100% at the end ofthe month.
• Making sure our kyc agents have completed kyc kits i.e. charger, battery, scanner, camera.
• Daily supervision on sim cards sales marketers and ensure that they are well oriented.
• Making sure that all kyc machines are in good before leaving for their various locations.
Achievements
• Increased customer retention by 19%, from 72% to 91%.
• Achieved 1500 port-in in a month.
• Achieved 100, 000 synchronization on kyc registration kits in Lagos metro zone.
• 100% synchronization on all kyc registration kits (over 200 kits) for six months consecutively.