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Ikram Anizi , Call Center Agent

Ikram Anizi

Call Center Agent·Ltm

Tunisia

Bachelor's degree, Political sciences

Work experience

Total years of experience: 9 years, 4 months

Call Center Agent

May 2023 - Present

Ltm

Tunis, Tunisia

May 2023 - Present

I call my clients to pick up a perfect day to be delivered

Company industry:
Consumer Packaged Goods Manufacture
Job role:
Customer Service and Call Center

English Teacher

October 2022 - January 2023

ISET BTP/BTS

Tunis, Tunisia

October 2022 - January 2023

‡ Utilized the way I was taught in the USA to teach my students.
‡ Helped students who struggled with course material.
‡ Prepared and implemented lesson plans covering required course topics.
‡ Designed and implemented assessments to measure student progress in English language learning

Company industry:
Training & Education Center

Intercultural Programs

August 2016 - May 2022

Northwest College- The University of New Mexico

Powell, United States

August 2016 - May 2022

‡ Participated in the weekly discussions, Trips, projects, programs and activities ‡ Built strong relations with my new community ‡ Built close friendships with all the international students on campus. ‡ Expanded the knowledge that our peers have about one DQRWKHU¶V ethnic and cultural back grounds ‡ Shared a lot of international recipes, currencies, fabrics, flags and languages.

Company industry:
Human Resources Outsourcing

Call Center Agent

August 2018 - December 2018

Voice.com

Ben Arous, Tunisia

August 2018 - December 2018

Company industry:
Call Centers & Customer Care Outsourcing

Resident Assistant

August 2017 - August 2018

Northwest College

Powell, United States

August 2017 - August 2018

‡ Demonstrated leadership skills in managing projects from concept to completion.
‡ Excellent communication skills, both verbal and written.
‡ Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
‡ Worked flexible hours across night, weekend and Holiday shifts.

Company industry:
Higher Education

Education

The University Of New Mexico

May 2024

May 2024

Bachelor's degree, Political sciences

United States

GPA (point): 3.9 out of 4

GPA (point): 3.9 out of 4

The University of New Mexico

January 2022

January 2022

Bachelor's degree, Bachelor of Science

United States

Northwest College

January 2018

January 2018

High school or equivalent, Associate Degree

United States

Britch Council

January 2014

January 2014

Diploma, English Degree

Tunisia

Skills

RECIPES
Expert
RECIPES
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
CLASSROOM MANAGEMENT
Intermediate
CLASSROOM MANAGEMENT
Intermediate
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
DIPLOMACY
Intermediate
DIPLOMACY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Hobbies and interests

Interested in new cultures

I was part of the intercultural program in both school Northwest college and New Mexico where we host students from different culture to teach us and other students about their culture