إكرام Tlili

• Conduct learning needs analyses with Operations, Sales, and HR stakeholders to
identify skill gaps and performance priorities.
• Design and deliver structured onboarding programs for new hires across multiple
markets and functions.
• Develop training materials including SOPs, process maps, presentations, job aids,
and eLearning content.
• Facilitate instructor-led and virtual training sessions using interactive, learner
centered methodologies.
• Provide individual and group coaching to support performance improvement and
role readiness.
• Manage and maintain training documentation and knowledge bases on SharePoint,
ensuring accuracy, version control, and accessibility.
• Measure training effectiveness through feedback surveys, evaluations, and post
training follow-up actions.
• Maintain training records, coaching action plans, and development tracking in
collaboration with HR and team leaders. a SharePoint across teams. onboarding upskilling over employees Sales and Operations. operational
updates into training-ready content to company-wide process improvements.
Introduced structured feedback and evaluation mechanisms that enhanced training
quality and learner engagement.

• Processed customer orders and campaign materials with high accuracy while
meeting global quality and compliance standards.
• Collaborated with Production, Sales, and Operations teams to resolve order issues
and minimize processing delays.
• Contributed to process documentation and supported new hire onboarding through
informal coaching.
• Achieved high consistency and reliability in order processing, improving operational
efficiency.

• Delivered customer and partner support across multiple channels, resolving
complex issues while meeting performance KPIs.
• Provided peer support and shared best practices, contributing to team efficiency
and service quality.
• Developed problem-solving and communication skills, supporting coaching of new
team members.

Supported campaign
coordination, sponsorship outreach, and post-event reporting. Designed and delivered
personalized English coaching sessions, improving student confidence and
measurable learning outcomes. and
cultural international meetings.