Chief Executive Officer CEO
Malekaan PVT Ltd
Total years of experience :15 years, 1 Months
Achieved 6 JV off=plan projects with sales & marketing rights worth Pkr 32 Billion.
Have increased company’s revenue to almost 250% by developing project sales department.
Became Guest Speaker at CEO Club Pakistan for the Real Estate seminars.
Acquired strong investors portfolio.
Managed to prepare company’s revenue forcast model & feasibilities.
Evaluate to finalize authentic projects after project developer & projects screening through business intelligence,
Effectively hired managed team of over 75 employees in 5 locations with several departments.
Oversaw day-to=day operations, executive leadership, company training, HR, Creatives, Tech team and public relations with media.
Developed intensive, ambitious business strategies, short-term goals, and long-term objectives.
Networked & developed relationships with developers, real estate agencies, increasing contacts & client base.
Hired as the Youngest Business Development Manager promoted to Regional Sales head.
Mentored a high performance business development team of 60+ members, emphasizing to achieve sales target gained excellent customers & investors experience selling off-plan projects resulting in 20% boost in client retention rates.
Achieved highest sales targets & record breaking sales revenue.
Managed to lead Business development team at Property Expos.
Got several initiatives in excelling Sales team software & Lead Management system.
Prepared training manuals & Trained entire business development & call center sales team of 270+ members on on board off-plan projects & updates.
Effectively hired managed team of over 75 employees in 5 locations with several departments.
Hunting & connecting through through off-plan projects for exclusivity in sales & marketing.
Drove regional sales & marketing campaigns that increased bulk sales volume & new clients to company’s portfolio,
Got various Renters rental properties on board by cold calling.
Initiated property management services offering to renters.
Collaborated with the marketing team to develop advertising campaigns on Dubizzle & other online mediums to gain clients.
Dealt with properties as 1, 2, 3, 4 bedroom apartments & Duplexes.
Rented properties at Dubai Marina, JBR, JLT, JVC & International city.
Provided exceptional services & property management services to clients.
Used cost effective property maintenance strategies for property owners.
Developed and executed comprehensive sales and marketing strategies to drive revenue growth and increase market share for the car rental business.
Led a team of sales and marketing professionals, providing leadership, guidance, and support to achieve sales targets and marketing objectives.
Established and maintained strong relationships with corporate clients, travel agencies, and industry partners to drive business development and revenue generation.
Oversaw the development of marketing campaigns, promotional activities, and advertising initiatives to enhance brand awareness and drive customer acquisition.
Conducted market research and analysis to identify emerging trends, customer preferences, and competitor activities, informing strategic decision-making and sales planning.
Implemented customer feedback mechanisms and performance metrics to measure and improve customer satisfaction and service quality.
Lead a team of sales representatives responsible for promoting and selling telecom products and services to business and residential customers.
Develop and implement strategic sales plans to achieve sales targets and revenue goals.
Provide leadership, guidance, and coaching to the sales team to optimize performance and productivity.
Conduct regular performance reviews, set objectives, and provide feedback to team members to drive continuous improvement.
Collaborate with cross-functional teams including marketing, product management, and customer service to ensure seamless service delivery and customer satisfaction.
Resolved customer inquiries and complaints, maintaining high levels of customer satisfaction.
Provided frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Assisted in training new customer support representatives on company policies, procedures, and systems.
Conducted quality assurance checks on customer interactions to ensure adherence to service standards and compliance requirements.
Collaborated with internal teams to identify and implement solutions to improve customer service processes and systems.
Maintained accurate records of customer interactions and transactions, ensuring data integrity and confidentiality.
Implemented process improvements and automation initiatives to streamline workflows and enhance customer support operations.
Started carrier working with TXACOM Enterprises selling credit card machines in the USA to business owners for Meta bank & HSBC bank.
Worked with TRG group as team lead in sales department selling cable, internet & phone services to US residentials.
Developed and implemented data-driven sales plans, targeting specific customer segments and maximizing product penetration.
Recruited, trained, and coached call center representatives, fostering a culture of continuous learning and exceeding sales goals.
Monitored call quality and adherence to sales scripts, ensuring compliance and effective communication with customers.
Identified customer needs and cross-selling opportunities, increasing average revenue per call.
