الهام مودني

In my current position I am responsible for all phases of general office and clerical work,
Perform responsibilities of responding to customer inquiries via phone calls and e-mails and liaises on daily basis with customers and/or suppliers. I handle all aspects of the order process from point of receiving an order to final delivery within given timeline...
Responsible for representing the company's brand and maintaining long term relationships with exciting accounts in a competitive market place
*IT Support
-Explain the ISO / ICE 17025 &ISO -9001; 2008 & ISO 16949…. to exporter and importer via phone call or e-mails.
-Coordination between the exporter and the laboratory for get the test report as per Assessment programmed
-Determine the type of goods and appropriate analysis based of standard at supplier country
-Coordination accomplishes a number of reports, such as WT report - -V MT certificate- Factory audit report.
-Find the appropriate type of analysis and assistance in obtaining competent laboratory within or outside the country.
-To participate in the technical sessions of the types of ISO and strategy analysis
-Responsible of documentation for each and every activities relating to import and export
*Administration
• Preparing daily workloads for staff & coordinating the daily allocation of work
• Motivating the team to achieve high standards
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Working with the sales and marketing team to drive sales forward.
• Mentoring and training up junior and new staff.
• Monitoring & reporting on standards & performance targets
• Arranging &chairing weekly team meetings, focusing on targets & achievements
• Involved in the recruitment of new staff
• Praise team members and creates a positive working environment
• Ensuring all administrative and IT records are entered and updated correctly.
• Providing prompt and accurate information on individual performance
• To ensure no one person in my team is solely responsible for any task or activity

-Coordinate with merchandising department to fill customer product requests.
-Achieving the sales targets set by the management
-Assist other sales associates in developing presentations for larger clients. Preparing
Schedule demonstration sessions with customers, ready to assist the Sales team as needed, also I Handle the tasks of preparing and maintaining accurate filing system and call /database for all customer inquiries Coordination accomplishes a