front desk receptionist
Armed forces officers club and hotel
Total des années d'expérience :11 years, 7 Mois
▪ All individual personalized check ins and check outs of guests.
▪ All cashiering and collection of revenue.
▪ To file all registration cards and copies of invoices of the guest in their respective account folder (bucket).
▪ Filling registration cards, Follow upselling on the guest payments. Answering and distributing all telephonic or emails of in-house guest or incoming guests.
▪ Adhere to all payments, cash handling and credit policies & procedures.
▪ To escort all guests checking in to the room or suite in absence of the guest relation.
▪ Preparing front office report
▪ To assist other Hotel Operation (Reception/Guest Relations/Butlers) whenever required.
▪ To attend trainings as per the department training plan.
▪ To assist department objective in order to achieve targets (Sirius/ Up selling etc.)
▪ To be ready to work willingly to any assignment given.
Customer services
01/06/11-31/07/11: Training at BMCE bank
15/05/11-15/06/11: Training at popular bank
01/04/10-15/05/10: customer services at MANSOUR EDDAHBI hotel
call center agent
2010-2011: bachelor degree marketing and management
2008-2010: Diploma in Hospitality Management at the Institute of Specialize Technology Rental and Tourism (ISHT)
2007 -2008: science bacalaureat