Professional Coach & Senior manager
Federal Express
Total years of experience :1 years, 9 Months
2014 Professional Coach & Senior manager
Federal Express
• Set up of action plans to help agents to reach their targets
• Ensure a better accompany from their managers
• Suprevise managers by scheduling a weekly meetings
• Elaborate managerial schedule every week
• Share best practices with other manager to standardize the action plans
• Set up of a mounthly steering commitees with other countries
• Tracking of business's indicators
• Animate workshops and trainnings
• Recruitment of the staffing
• Warning of risk or gap and implementation plans to get back on track
• Elaborate commercial offers and animate it
• Supports e-communication campaigns
• Personnel management
• Schedule meetings with customers and potentials clients
2005 Travel agent
Chellah Voyages
• Ticketing, booking and receiving agent
• Representative of the company at seminars and conferences
1996 Bachelor degree