Ilker Atilgan

Create and implementing methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
Collaboratively working with front office, food and beverage, and other department heads to ensure that operations to run smoothly
Develops, implements, executes, and achieves long and short-term business strategies.
Formulates and operates within annual operating budget and capital budget to accomplish goals and objectives.
Monitors overhead expenditures, incident reports, department requests, purchase reports, accounts payable, and accounts receivable for the Hotel
Develops and implements staffing plans that provides each functional area with appropriate labor to meet guest service and operational expectations
Responsible for Team Member management including hiring, training, coaching and counseling; conducting performance and salary reviews; resolving personnel issues; providing clear and open communication; and discipline; as appropriate
Fostering teamwork and work well in a team environment and motivate teams to sustain exceptional levels of performance
Mentors and motivates direct reports to effectively and efficiently manage their current responsibilities, to support and encourage professional career development, and to promote growth and attainment of goals
Collaborates with Human Resources department on initiatives for attracting, retaining, and motivating Team Members
Maintains and integrates effective communication between front desk and all hotel operation departments as well as Valet
Responsible for ensuring staff is scheduled accordingly with regard to daily arrival and departure volume
Maintains communication with Team Members to promote a positive work environment and maintain exemplary morale
Having weekly meetings with OwnCo and achieving financial expectations
Adhering to the company’s policies and standards, and ensure that laws and regulations are being followed
Having knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Performs other duties as assigned
Since Hotel Manager position is not available under voco organization structure I was appointed as Director of Operations

Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
Maximize efficiency of administrative process by completing paperwork in a timely manner and ensuring proper filing of every document
Optimize site processes to ensure high team performance
Word with team members to increase individual performance and set realistic improvement goals.
Determine areas of improvement for cost control and initiate changes.
Reduce expenses by minimizing waste and allocating staff levels correctly.
Define employee functions and keep individual task.
Implement safety policies to reduce or eliminate incidents.
Perform any other duties as requested by Owner.

Currently acting as DOSM since there is no DOSM on board.
Preparing Budget
Implementing new booking engine (TravelClick) and RM system (Duetto)
Analyzing daily pick up reports and developing pricing strategies upon market conditions.
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance.
Deciding the individual rates and setting all rates in online channels including brand web site.
Preparing daily reports to monitor actual results versus forecasted figures, deciding new strategies to achieve the budget figures.
Preparing daily, weekly and monthly reports such as daily pick up, weekly forecast, monthly P&L presentation, and month-end reports.
Preparing STR Report.
Responsible for the preparation of 30-60-90-day forecast.
Manage product and pricing updates on website; maintain and update pages, product merchandising standards and navigation experience on site.
Optimizing work performance of employees
Controlling daily reservations and activities.
Establish methods of payment
Monitor occupancy and be aware of selling strategy
Reporting to Hotel Manager

141 Rooms + 12 Residences
5, 6 M € / 364 € ADR Target
Preparing Budget
Analyzing daily pick up reports and developing pricing strategies upon market conditions.
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance.
Deciding the individual rates and setting all rates in online channels including brand web site.
Preparing daily reports to monitor actual results versus forecasted figures, deciding new strategies to achieve the budget figures.
Preparing daily, weekly and monthly reports such as daily pick up, weekly forecast, monthly P&L presentation, and month-end reports.
Preparing STR Report.
Responsible for the preparation of 30-60-90 day forecast.
Making contracts with OTAs.
Manage product and pricing updates on website; maintain and update pages, product merchandising standards and navigation experience on site.
Organizing work plans
Training on job
Optimizing work performance of employees
Controlling daily reservations and activities.
Handle customer complaints and feedback according to Six Senses’ standards ensuring complaints and recording when necessary.
Establish methods of payment
Resolve billing disputes
Monitor occupancy and be aware of selling strategy
Update, amend and cancel reservations
Manage same-day bookings.
Redirect calls as appropriate.
Be knowledgeable of guest preferences
Reporting to Director of Sales & Marketing.

196 Rooms
10, 7 M € Rooms Revenue / 440 € ADR Target
11, 5 M € Rooms Revenue / 468 € ADR Achieved Analyzing daily pick up reports and developing pricing strategies upon market conditions.
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance.
Deciding the individual rates and setting all rates in online channels including brand web site.
Preparing daily reports to monitor actual results versus forecasted figures, deciding the new strategies to achieve the budget figures.
Preparing weekly and monthly reports such as weekly pick up report, monthly P&L presentation, month-end reports.
Preparing STR Report.
Responsible for the preparation of 30-60-90 day forecast.
Making contracts with OTAs and local & overseas travel agencies.
Manage product and pricing updates on website; maintain and update pages, product merchandising standards and navigation experience on site.
Responsible for implementing Opera, TravelClick, Rate360, HotelIQ and Duetto Revenue
Management for Turkey Properties.
Preparing Budget
Responsible for implementing Zubizu for Turkey and International Properties.
Responsible for D Maris Bay and Il Riccio Beach House.
Reporting to General Manager and Cooperate Revenue Director

Assisting to Sales Director
Organizing work plans
Training on job
Optimizing work performance of employees
Controlling daily reservations and activities.
Implementing rate codes to OTA`s.
Sales call activities, visit and update market trend, follow up booking pending and confirmation for travel agent segment.
Recording the contracts in to the Fidelio system
Agency relations
Working with Ask & Sale Agencies
Ensuring the communication between other departments
Conducted training to staff, developed the SOPs, involved in all administration.
Assisting in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and providing management with marketing information
Handle customer complaints and feedback according to D-Hotel Maris standards ensuring complaints and recording when necessary.
To prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required when covering night shifts
To create great first and last impressions for our guests, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Coordinating all kind of transfer requests for Car or Helicopter.
Establish methods of payment
Resolve billing disputes
Monitor occupancy and be aware of selling strategy
Update, amend and cancel reservations
Manage same-day bookings.
Redirect calls as appropriate.
Be knowledgeable of guest preferences
Responsible for D Maris Bay and Il Riccio Beach House.
Reporting to Director of Sales

Assisting Sales Manager
Organizing work plans
Training on job
Optimizing work performance of employees
Controlling daily reservations and activities.
Sales calls with agencies.
Recording the contracts in to the Fidelio system
Agency relations
Working with Ask & Sale Agencies
Ensuring the communication between other departments
Conducted training to staff, developed the SOPs, involved in all administration.
Assisting in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and providing management with marketing information
Handle customer complaints and feedback according to D-Hotel Maris standards ensuring complaints and recording when necessary.
To prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required when covering night shifts
To create great first and last impressions for our guests, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Coordinating all kind of transfer requests by Car or helicopter.
Establish methods of payment
Resolve billing disputes
Monitor occupancy and be aware of selling strategy
Update, amend and cancel reservations
Manage same-day bookings.
Redirect calls as appropriate.
Be knowledgeable of guest preferences

Sales calls.
Daily visit to spare parts companies.
Preparing quotation for companies.
Coordinating sales with Toyota - Qatar, Mitsubishi - Qatar.
Stock management. Ordering missing parts.

Assisting Front Office Manager
Joining meetings with Room Division Manager to inform about the status of actual occupancy, night and cashier statics with reports and status of the front desk staff
Organizing work plans
Training on job
Optimizing work performance of employees
Controlling daily activities of Front Desk Staff
Coordinating Front Desk & Accounting Office by overseeing and ascertain that all vouchers of outside companies used at the FO Desk are correctly filled out and all necessary details entered for proper processing by the hotel Accounts Department and ensuring accurate accounting procedures are followed
Recording the contracts in to the Fidelio system
Room assignments and block rooms
Agency relations
Working with Ask & Sale Agencies
Ensuring the communication between other departments
Conducted training to staff, developed the SOPs, involved in all administration.
Assisting in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and providing management with marketing information
To ensure smooth and efficient daily operations of the Reception, Bellteam, Pbx ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
Ensuring all guest arrival and departure procedures are completed as defined in the D-Hotel Maris standards and step-by-steps.
Handle customer complaints and feedback according to D-Hotel Maris standards ensuring complaints and recording when necessary.
To prepare the Front Office Night audit reports and statistics and distribute to the different Hotel departments as required when covering night shifts
To create great first and last impressions for our guests, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Controlling all kind of departure transportation by VIP cars or helicopter upon request
Establish methods of payment
Provide exchange services
Resolve billing disputes
Monitor occupancy and be aware of selling strategy
Update, amend and cancel reservations
Manage same-day bookings and walk-in reservations
Communicate with housekeeping to ensure readiness of rooms
Redirect calls as appropriate
Execute all guest requests (wake-up calls, special requests, internet assistance)
Be knowledgeable of food and beverage service
Prepare for VIP and group arrivals
Be knowledgeable of guest preferences

Assisting Front Desk Manager
Worked as a Reception Shift Leader
Training the staff
Controlling daily activities of Front Desk Staff
Coordinating Front Desk & Accounting Office
Blocking and assigning rooms
Cashiering
Provide exchange services
Complete accurate check-outs
Approach guests to offer assistance and recommendations
Monitor occupancy and be aware of selling strategy
Update, amend and cancel reservations
Manage same-day bookings and walk-in reservations
Communicate with housekeeping to ensure readiness of rooms
Redirect calls as appropriate
Execute all guest requests (wake-up calls, special requests, internet assistance)
Be knowledgeable of food and beverage service
Prepare for VIP and group arrivals
Be knowledgeable of guest preferences

Work & Travel Program

Worked as a reservation clerk
Accepting reservation requests
Arranging weekly and monthly reports
Handled to reservation charge back to back group
Address guests' service needs in a professional, positive, and timely manner.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Verify all reservation information with callers to ensure accuracy.
Accommodate and document special requests in an accurate and efficient manner.
Determine the most appropriate room type to meet guest requirements and maximize room rate.
Explain guarantee and cancellation policies to callers.
Follow proper escalation procedures when addressing guest concerns.
Actively participate in department briefings and training sessions.
Contacting with agencies in any kind of reservation requests or situations

Worked in front desk as a shift leader receptionist
Selling rooms to individual customers.
Controlling daily activities of Front Desk Staff
Coordinating Front Desk & Accounting Office
Blocking and assigning rooms
Cashiering
Complete accurate check-outs
Approach guests to offer assistance and recommendations
Update, amend and cancel reservations
Communicate with housekeeping to ensure readiness of rooms
Execute all guest requests (wake-up calls

Worked as a night auditor.
Checking cashbox reports
Arranging daily reports
Organizing check in and check out documents
Prepare Gross Revenue Report.
Review room rate discrepancies, late check out, early check-in, housekeeping discrepancies.
Review all adjustment transactions for proper authorization
Paid-outs
Miscellaneous charges
Prepare summary for review and summarize
Review discounts to ensure
Associate discounts as per policy
Summarize for review
Food & Beverage Revenue review
Administrative call analysis & classification distributed

Worked in front desk as a shift leader receptionist
Selling rooms to individual customers.
Controlling daily activities of Front Desk Staff
Coordinating Front Desk & Accounting Office
Blocking and assigning rooms
Cashiering
Complete accurate check-outs
Approach guests to offer assistance and recommendations
Update, amend and cancel reservations
Communicate with housekeeping to ensure readiness of rooms
Execute all guest requests (wake-up calls, special requests, internet assistance)
Prepare for VIP and group arrivals