إلياس أحمد, CSO-Branch Banking

إلياس أحمد

CSO-Branch Banking

UNB

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, International business
الخبرات
17 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 5 أشهر

CSO-Branch Banking في UNB
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يوليو 2015

 Achieving sales target.
 Processing service request of customers.
 Approaching NTB customers.
 Processing loan application.
 Focus on customer service.

Team Leader-Direct Sales-RBG في ADCB
  • الإمارات العربية المتحدة - دبي
  • سبتمبر 2007 إلى يونيو 2015

Position: Team Leader -Direct Sales (Retail Banking Group)
Multiproduct - Personal loan, Credit cards, Liabilities, PDC loan and SME (Islamic products).
Job Responsibilities:
 Managing a Team of 10-12 sales officers.
 Establish and maintain effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.
 One point of contact for all customers needs -customer service and sales.
 Solving all complaints and issues of customers within given time period.
 Visit business customers and attend meetings and conferences with them.
 Manage and support staff and facilitate appropriate continuing professional development (CPD).
 Represent the bank within the wider community.
 Listing of good companies with the bank.
 Implement the delivery of sales strategies and targets and motivate employees to meet these.

Business Associate في Hindustan Times
  • الهند - دلهي
  • نوفمبر 2006 إلى يونيو 2007

 Providing customer service and support to the customer’s queries.
 Handling customer complaints and solving them efficiently.
 Close monitoring of Competitor’s Activities.
 Achieving sales target.

الخلفية التعليمية

ماجستير, International business
  • في Jamia Millia Islamia (JMI)
  • يوليو 2006

Completed Master of International Business(MIB) from Jamia Millia Islamia- New Delhi in 2006.

ماجستير, International business
  • في jamia Millia Islamia
  • يوليو 2006

Completed Master of international Business (MIB) from Jamia Millia Islamia -New Delhi in 2006.

Specialties & Skills

Islamic Banking
Retail Banking
Customer Service
Team Management
Good exposure to all aspects of sales.
Excellent knowledge and contacts in the U.A.E. Market and Banking sector.
Possess an ability to grasp and solve intricate problems immediately.
Individual with high concentration and excellent communication skills.
Excellent Customer Service Skills.
Consistency and dedication coupled with sincerity and honesty.

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Fraud and Risk Management (تدريب)
معهد التدريب:
Ambition University
تاريخ الدورة:
May 2015
المدة:
4 ساعات

الهوايات

  • Socialising with friends and family ,watching TV (News and documentaries)