عماد بو سيد

Information Technology Operation Officer في Byblos Bank

• لبنان - بيروت
• أغسطس 2009 إلى أكتوبر 2020

I began working at Byblos Bank as a head teller:
• Cash money (deposits, withdrawals, cash operations and checks, ATM, Controlling……etc.)

Then, I got a new promotion in Sales as a personal banker for a few years:
• Banking operations
• Retail products (Personal loan, small business, housing loans, kafalat, insurances…..etc.)
• Cards (master card, visa card, visa electron……etc.)

Until I changed my work role to Information Technology in operations and support.
• Ensure Management and employees’ full understanding of business needs and tracking progress toward goals.
• Assist with the development of annual budgets, operational standards, and strategic business goals.
• Allocate resources across customers and revenues.
• Operates and executes daily End of day procedure for the bank operations on production environment in Lebanon, Cyprus, Sudan, Iraq, Byblos Invest, Syria and Byblos Bank Europe.
• Operates and monitors the E-channels servers and applications (ATMs,
E-banking, Mobile banking, Cams…etc.)
• Monitors all telecom components (Routers, Transmission equipment, Communications Links…etc.)
• Operates and process the Bills Domiciliation products (Alfa, MTC, OGERO, EDL…etc.)
• Executes the Balance sheet, off balance sheet and PL.
• Performs all systems backups with a proper management of tapes in order to ensure the maximum safety of the data according to backup-up procedure.
• Monitors and escalates all LOCKS highlighted on production server.
• Update and maintain all operations events log.
• Adhere to BT and IT security standards and procedures.
• Ensure to arrange all print outs produced from different process (Internet Banking, Bills, BDL Clear, SNA…etc.)
• Ensure operation of all reporting jobs, printing of statements and all batch system jobs FT tapes.
• Works on any project upon request as per BT Matrix resource allocation.
• Other duties and responsibilities as assigned.