عماد شاوي

Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations. Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20 percent increase in customer satisfaction. Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients and average of 25 percent per trip.

Seasoned travel and tourism professional with more than 5 years’ experience assisting customers fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.

Promoted to manager in 2017
lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team. Proven track record of successfully managing sales teams. Relevant industry experience and knowledge of the company’s market. Highly motivated with a drive to succeed and a passion for sales.

Supported technicians in equipment maintenance and repair. Performed routine preventive maintenance to ensure that building systems operated efficiently. Repaired, replaced and adjusted brakes and brake pads. Communicated effectively with customers on future problems and repairs that might need to be addressed. include maintaining receipts, issuing invoices, replenishing stocks, doing basic accounting tasks, reimbursing customers, and removing defective or expired items from shelves.