OPERATIONS MANAGER
AL HILAL BANK
Total des années d'expérience :20 years, 7 Mois
Responsible for the administration and efficient daily operation of a full service branch, including operations, lending, product sales, customer service, and security and safety in accordance with Bank objectives. Developing new deposit and loan business; building strong customer relationships and promoting the sales and service culture through coaching, guidance and staff motivation; achieving individual and branch sales goals through new business sales, referrals and retention of account relationships; Supporting branch staff through leadership, training and supervision; Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs; Participating in community affairs to increase Bank visibility and to maximize on new and existing business opportunities; Performing duties in the absence Operations Officer and working closely with Regional Manager to ensure .
Setting strategic directions for upcoming fiscal year
Promoting and marketing the branch and its products
Meeting with customers and resolving any problems or complaints
Ensuring high level of customer service
Monitoring sales targets and reporting to head office
Implementing effective performance management measures team rewards
Developing and implementing operations strategy
Implementing appropriate rewards/recognition systems, as well as coaching/corrective actions
Prioritizing customer, employee, and bank requirements
Maintaining and monitoring staffing levels, Knowledge-Skills-Attributes (KSA) of branch employees, expectations and motivation in order to fulfill organizational goals
Driving performance measures and operational effectiveness through the use of dashboards convenient for review of high level key indicators
Explaining, advised on and promoted bank products and services to customers
Responsible for bringing in new customers and boosting the bank’s profits
Creating and analyzing management information and reports, which are sent to branch staff and also to the head office
Prepared, and analyzed accounting records, financial statements and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements
Analyzed business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice
Reported to management regarding the finances of establishment
Established tables of accounts, and assign entries to proper accounts
Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs
Master in Islamic Banking on its way for globalization.
Business Administration Bachelor's Degree.