عماد سكر

WORK EXPERIENCE

My connect solutions agent 2017 - till present

IT helpdesk and support remotely to United States of America (Night Shift)
Supporting doctor’s and staff in a 446 computers company in San Diego



IT technical engineer (April 2018 - Present) Confidential - Acting as

• IT Consultant
• IT Manager
• Data centers implementations and project manager
• IT Administrator
• Network engineer
Duties:
• Design and implement networks and servers configuration
• Planning, designing and implementing Data centers
• VMware installation ESXI 6.5 and configuration
• Veeam installation and configuration
• Servers migration and backup solution
• SAN and NAS storage
• Emails rules creation and group policies
• Senior IT support for companies
• Implement new solution for small to medium companies including full training for all users
• Purchasing needed parts, software and peripherals
• Contact with repair centers and suppliers
• MAC Support



IT Manager (August 2018 - April 2018)

• Designing and implementing new networks
• Installing servers and configuration
• Antivirus installation and configuration
• Design and implement Small Data Center
• Network installation
• Backup Solution implementation
• User’s permission and sharing folders
• Upgrading systems
• CCTV installation and configuration
• Hand punch machines installation and configuration
• Software and hardware installation
• Users training in new products
• IT team training in new hard and software


IT Manager (September 2009 - August 2018) Nakhal Travel Agency (Lebanon)

• Network installation and maintenance
• Server administration
• Systems backup and maintenance
• Computer repair (hardware and software)
• Technical products purchase, licenses and software
• Planning team’s schedule, training on new products \{software and hardware)
• Planned the infrastructure of the new building (200 Users + equipment from Floor till peripherals) by Understand project requirements
• Coordinate with resources and direct the projects in the right direction in a timely manner
• Delegate and allocate responsibilities efficiently to manage projects end to end
• Creating and managing Office 365 mail solutions
• SharePoint development and share solutions

IT Team leader (August 2006 - May 2008)

Exquitech - Jal el dib (Lebanon)
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts

IT Support executive at Exquitech - Lebanon (2004-2006)

• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
• Analyzing call logs to spot trends and underlying issues
• Computer assembling
• Computer repair
• Software downloads and updates
• Antivirus
• Backup


Job Description:

• Ensure the stability, availability and speed of the IT infrastructure by performing daily checks.
• Windows Installation, Configurations & administration.
• Provide Technical support to end-users. That will include 24/7 phone support & visit if required.
• Diagnose and solve hardware/software faults.
• Responsible for Cable management, maintaining and updating IT Inventory
• Providing Technical specifications for all IT related purchases. Coordinate & follow up on technical issues within IT Team or external suppliers



Added value :
1- Stock supervisor
2- Forklift driver experience
3- Gym personal trainer
4- Gym floor manager
5- Restaurant Branch night manager

Languages
• Arabic: Mother tongue
• English and French: Spoken, read & written


Hobbies
Sports, reading.