Sales manager business development
TheTotalOffice
Total years of experience :24 years, 4 Months
- Developed and implemented strategic sales initiatives, driving growth in the commercial sector and exceeding revenue targets.
- Identified and secured new business opportunities, expanding the client base and increasing market share.
- Cultivated long-term relationships with key clients, understanding their needs and delivering customized office furniture solutions.
- Collaborated closely with the design and estimation teams, as well as the creative manager, to tailor and specify the perfect selection of office furniture for clients.
- Facilitated open workshops with design firms and project management firms to understand project requirements and deliver optimal solutions.
- Integrated a deep understanding of utilities and functional requirements into client proposals to provide comprehensive solutions.
- Monitored market trends and competitor activities to identify opportunities for growth and differentiation.
- Delivered persuasive presentations and negotiated contracts to close high-value deals, ensuring client satisfaction and repeat business.
- Managed and mentored a sales team, achieving consistent success in sales performance and exceeding targets.
Alshaya Enterprises™ enjoys a sterling reputation as a supplier of the world's best commercial equipment and a provider of high-quality furnishings for the office and Home. www.alshayaenterprises.com
Highlights
Responsible for showroom sales with a team of sales consultants and designers. The position assists the team in achieving individual and team sales targets. Furthermore, the job is responsible for showroom upkeep/maintenance, new decorations, and display in collaboration with the design team, following branding guidelines, and ensuring customer satisfaction.
Key Responsibilities:
Sales
• Supports team in achieving individual and team sales targets
• Stay abreast of customer requirements and recommend the introduction of new products to GM
• Implement retail best practices across showrooms, sales techniques, margin, price management, and merchandising
• Assist the GM in preparing performance metrics and sales targets
• Assist the GM in sales forecasting/forecasting activities
• Manages showroom staff work schedules
• Drives Sales across all designated showrooms
• Assists the GM in developing market penetration strategies specific to the position's assigned region
• Produces periodic sales reports for management review
• Meets with customers to understand their requirements
• Resolves customer complaints
• Review orders placed with suppliers
• Ensures visual merchandising standards are being followed
• Maintains practical market intelligence specific to the customer requirements and early warning service related to market trends
• Recommends marketing activities that could enhance sales performance
• Evaluate salesforce headcount and specialization requirements based on market intelligence
• Oversees the designs developed by the sales consultants to ensure they are in line with client expectations
• Coordinates with the Operations to ensure procurement, supply chain, and installation services are efficiently provided as per agreed schedules
• Collaborates with the Procurement Department in evaluating and recommending new suppliers/manufacturers
General
• Continuously examines and recommends improvement opportunities related to service quality and operational processes to increase customer satisfaction
• Ensures the team is compliant with company policies
• Ensures the confidentiality of the Company's information and enhances the Company's reputation
• Ensures the group has received appropriate training on sales techniques and relevant technologies and tools
Identifies training needs of the team in coordination with the Country Manager and HR
• Exceptional interpersonal, presentation, and communication skills
• Proficient user of Microsoft Word, PowerPoint, and Excel
• Leadership and management skills
• Trustworthiness and discretion when handling confidential information
• User of ERP software, SAP, and Microsoft Dynamix 365
• Ensures maintenance of the highest standards of professional conduct, ethics, and integrity in daily operational engagement
Highlights:
• Managing showroom & projects sales, marketing and operations of the Riyadh branch of the company dealing with a range of ceramic tiles, sanitary-ware, marble, solid surfaces, woodwork, design re-design and decorations of leading brands from Spain, Italy, Germany and Turkey.
Key Responsibilities:
• Develop, implement and update business plans and budgets for the branch aligned to the overall company objectives of sales, revenue, profitability, market share and growth.
• Lead the branch team in formulating and executing effective sales strategies and plans to achieve targets both through the company’s showroom as well as through direct sales to clients in sectors like hotels and tourist resorts, hospitals, universities, public and semi-public entities and residences.
• Monitor and ensure efficient dealing with clients from mapping and understanding their needs, offering optimum solutions including upselling and cross-selling, negotiation and closing of deals to deliver all sales targets.
• Track markets to identify upcoming opportunities related to projects in various sectors, assess potential for the company’s range of project and liaise with project owners, architects, engineers, consultants and contractors to generate business deals.
• Build and sustain good relations with clients through prompt response to requests and queries, on-time delivery against contracts and resolution of problems/complaints/issues.
• Coordinate with the company head office and various principals in identifying and evaluating opportunities and implementing action plans for the introduction of new product lines.
• Work with product managers of each product category in analyzing and identifying market needs and selecting and purchasing new products aligned to market expectations.
• Attend various international trade shows and exhibitions in various parts of the world to identify new market and product trends and determine products with the potential for the region.
• Evaluate seasonal and regular demands for products, monitor inventories with the company and negotiate with vendors to place orders at competitive terms and prices to maintain optimum stock levels of merchandize.
• Manage relations with vendors and brand owners by visiting their factories and dealing with vendor sales representatives on their business visits to the company.
• Supervise the branch staff, conduct periodic performance evaluations, identify and fulfill training needs and support and motivate initiatives to improve performance and productivity.
Managing Partner, directed sales, marketing and operations of the Jeddah branch
Led sales, marketing and operations focusing on sales to project of a range of high quality and fine brands of sanitary-ware, kitchens, wooden doors and hotel furniture.
Highlights:
• Independently managed sales operations dealing with the products of the world’s largest manufacturer of sanitary-ware; assisted in the start-up of regional business operations and contributed to accelerated and sustained corporate growth.
Key Responsibilities:
• Directed sales operations of 3 sales channels - the retail division, the wholesale division and the project sales department and led a team of 15 sales professionals ensuring achievement of predefined business goals and objectives.
• Participated in the development of long term and short term business plans as well as annual business plans and budgets aligned to overall company goals and objectives.
• Developed and implemented aggressive business development strategies focusing on the integration of the business, penetration in new markets and introduction of the Roca brand to new clients.
• Formulated sales strategies to drive business growth and supervised the efficient execution of pre-sales and post-sales plans to deliver all predefined targets.
• Led the identification and prioritization of high potential sales opportunities and ensured efficient and aggressive follow up to generate revenue and maximize profit margins.
• Organize work plans based on ongoing projects and potential sales, allocate tasks and delegate responsibilities to team members ensuring on time, within budget and quality completion of all assignments.
• Conducted regular market research and analysis to identify, map, evaluate and neuter competition as well as exploit opportunities for joint ventures to enhance the company’s market presence and business performance.
• Managed a portfolio comprising of all key accounts and clients and maintained excellent relations with all stakeholders to optimize business performance.
• Dealt with all technical aspects for improving the efficiency of the project management department including the installation of appropriate hardware, operating systems and software and trained new interns in retail and project departments.
• Produced comprehensive reports for senior management covering all aspects of quality control, sales progress and personnel evaluation.
Highlights:
• Achieve the project's sales goals of the company in the Jeddah region as the sole agent for several international products such as Laufen sanitary ware, Hansa mixers, German prefabricated readymade kitchens, wooden doors, hotel furniture, office & home furniture and MBM stainless steel equipment for laundry and kitchens.
Key Responsibilities:
• Dealt with all management and administration activities ensuring smooth and flawless regional operations leading to delivery of all business objectives.
• Ensured implementation of the regional sales plan supporting field sales in following up project leads, providing technical data and submittals and assisted in generating business inquiries.
• Coordinated all stages of the sales process from analysis of customer requirements through identifying solutions, estimating and quoting prices, determining contract terms including credit, warranty and delivery terms to negotiation and closing of sales.
• Managed all post-sales activities, working with company and OEM teams in ensuring on-time deliveries, assuring product quality and providing continuing aftersales support.
• Ensured high standards of customer care and support providing customer-centric services related to responses to queries on products, prices, credit terms, availability and product applications and prompt resolution of customer problems and issues.
• Conducted market studies and provided the senior management with reports on market trends, product opportunities, competitor products, prices and strategies aiding effective strategizing and decision making.
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