Iman Elatrouni

 Performs administrative duties for executive management and for the head of Branches in Specific
 Screening calls,
 making travel and meeting arrangements,
 preparing reports and financial data,
 training and supervising other support staff, and customer relations.
 Strong computer and internet research skills.
 Also calls for flexibility,
 Excellent interpersonal skills,
 Project and departments coordination
 Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
 Preparation of documents, letters and memos to internal and external individuals/ organizations.
 Taking care of HR related work for CBG staff and maintaining the needed files.
 Ensuring all IT related work for CBG staff are managed and filed appropriately.
 Ensure all inventory needed to support the functioning of CBG are in order and available. Also, a proper list need to be placed through which order in advance takes place.

. Commercial Bank International: Personal Assistant to Head of Corporate / SME (03rd Apr 2012) Till Date.
 Management of HCBG's Diary/ Scheduling of appointments.
 Management of personal matters.
 Follow up with pending documents.
 Managing meetings, setting conference rooms etc.
 Screen incoming calls.
 Review documentation received for approval.
 Ensure that mail is sent from the HCBG's office as required.
 Conduct basic research on matters as required.
 Schedule travel arrangements and hotel & restaurant reservations as required.
 Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
 Requesting for available data from all direct reports.
 Compiling and binding the same.
 Compiling minutes for team meetings, customer meetings, other any meeting where required to be present.
 Preparation of documents, letters and memos to internal and external individuals/ organizations.
 Taking care of HR related work for CBG staff and maintaining the needed files.
 Ensuring all IT related work for CBG staff are managed and filed appropriately.
 Ensure all inventory needed to support the functioning of CBG are in order and available. Also, a proper list need to be placed through which order in advance takes place.

Provide full support to Collection manager in the Administration and Communication sides & acts as first point of contact for all internal and external issues and disseminate information professionally and accurately to all concerned staff.
Filed the police cases against the delinquent customers (Police Cases & Court Cases).
Working with other members on particular projects such as fundraising, policies and procedures.
MIS Reports Under general direction performs a variety of specialized duties that involve the collection and reporting of data and the maintenance of a comprehensive department management information system. Performs related duties as required.
Assisting the business in compliance with all various legal requirements.
Advising on minimal liability and legal exposure for the business.
Ensuring that the legal documents and other contractual documents are effectively drafted, reviewed, interpreted, and vetted.
Taking decisive actions on various legal matters and assessing contentious and uncontroversial issues.
Managing external and internal legal resources where required.
Assessing and advising effectively to minimize and control risks to the Bank and ensuring that the system, controls and processes are appropriate as relevant.
Representing the company in ensuring the efficient handling and winning resolution of all negotiations and disputes.
Advising and ensuring the business in compliance with the necessities of legislation involving data protection.

 Serves customers by providing product and service information; resolving product and service problems. Job Duties:
 Attracts potential customers by answering product and service questions; suggesting information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer information and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
 Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
 Decision making authority is limited to certain functions that enable on-the-spot problem resolution.