Executive Assistant for CEO and Head of Branches
Al Masraf Bank
Total years of experience :17 years, 6 months
Performs administrative duties for executive management and for the head of Branches in Specific
Screening calls,
making travel and meeting arrangements,
preparing reports and financial data,
training and supervising other support staff, and customer relations.
Strong computer and internet research skills.
Also calls for flexibility,
Excellent interpersonal skills,
Project and departments coordination
Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Preparation of documents, letters and memos to internal and external individuals/ organizations.
Taking care of HR related work for CBG staff and maintaining the needed files.
Ensuring all IT related work for CBG staff are managed and filed appropriately.
Ensure all inventory needed to support the functioning of CBG are in order and available. Also, a proper list need to be placed through which order in advance takes place.
. Commercial Bank International: Personal Assistant to Head of Corporate / SME (03rd Apr 2012) Till Date.
Management of HCBG's Diary/ Scheduling of appointments.
Management of personal matters.
Follow up with pending documents.
Managing meetings, setting conference rooms etc.
Screen incoming calls.
Review documentation received for approval.
Ensure that mail is sent from the HCBG's office as required.
Conduct basic research on matters as required.
Schedule travel arrangements and hotel & restaurant reservations as required.
Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
Requesting for available data from all direct reports.
Compiling and binding the same.
Compiling minutes for team meetings, customer meetings, other any meeting where required to be present.
Preparation of documents, letters and memos to internal and external individuals/ organizations.
Taking care of HR related work for CBG staff and maintaining the needed files.
Ensuring all IT related work for CBG staff are managed and filed appropriately.
Ensure all inventory needed to support the functioning of CBG are in order and available. Also, a proper list need to be placed through which order in advance takes place.
Provide full support to Collection manager in the Administration and Communication sides & acts as first point of contact for all internal and external issues and disseminate information professionally and accurately to all concerned staff.
Filed the police cases against the delinquent customers (Police Cases & Court Cases).
Working with other members on particular projects such as fundraising, policies and procedures.
MIS Reports Under general direction performs a variety of specialized duties that involve the collection and reporting of data and the maintenance of a comprehensive department management information system. Performs related duties as required.
Assisting the business in compliance with all various legal requirements.
Advising on minimal liability and legal exposure for the business.
Ensuring that the legal documents and other contractual documents are effectively drafted, reviewed, interpreted, and vetted.
Taking decisive actions on various legal matters and assessing contentious and uncontroversial issues.
Managing external and internal legal resources where required.
Assessing and advising effectively to minimize and control risks to the Bank and ensuring that the system, controls and processes are appropriate as relevant.
Representing the company in ensuring the efficient handling and winning resolution of all negotiations and disputes.
Advising and ensuring the business in compliance with the necessities of legislation involving data protection.
Serves customers by providing product and service information; resolving product and service problems. Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Decision making authority is limited to certain functions that enable on-the-spot problem resolution.
Graduated Bachelor Of Business Administration (Management) 2002 Baghdad University 2. High School Certificate, Al Shoala private school, U.A.E - June 1998 3. Secretarial Course certificate, Nadia Training Institute, U.A.E.- Oct. 1998-Jan 1999 Microsoft Office 95,98 (MS Word, MS Excel, Ms Power Point. MS Access) Fast Typing (English) Internet. Courses attended : beside my Bachelor study I did upper level courses in areas other than my major such as: Corporate law course – the course name was Corporate Law in a Legal Manner - Saint Joseph Law School Psychometric course – in the Aviation College