مجموع سنوات الخبرة: 5 سنوات, 2 أشهر
نوفمبر 2016
إلى يوليو 2017
Reservation Agent
في Beach Rotana
البلد :
الإمارات العربية المتحدة - أبو ظبي
• Dealt with guest from different Nationality and travel agencies requests
• Ensured guest satisfaction through impeccable customer service and dedication
• Handled Upset guest
• Sale rooms ensuring guest satisfaction
• Check the guest profile using the Opera
• Handling internal and external guest calls using the Mitel
• Making reservations
• Ensured guest satisfaction through impeccable customer service and dedication
• Handled Upset guest
• Sale rooms ensuring guest satisfaction
• Check the guest profile using the Opera
• Handling internal and external guest calls using the Mitel
• Making reservations
نوفمبر 2015
إلى مايو 2016
GUEST SERVICE CENTER AGENT
في Beach Rotana
البلد :
الإمارات العربية المتحدة - أبو ظبي
• Dealt with guest requests
• Handled guest complain
• Check the guest profile by using the Opera
• Sending guest request by using the FCS
• Handling internal and external guest calls using the Mitel
• Making Restaurant reservation using the ReserveOut
• Handled guest complain
• Check the guest profile by using the Opera
• Sending guest request by using the FCS
• Handling internal and external guest calls using the Mitel
• Making Restaurant reservation using the ReserveOut
يناير 2012
إلى سبتمبر 2015
AGENT OFFICE
في DAR WARDA GUEST HOUSE
البلد :
المغرب - مراكش
·Dealt with guest check-in and check-out
·Ensured guest satisfaction through impeccable customer service and dedication
·Processed payments and billing
·Arranged excursions
·Handled purchasing of hotel supplies
·Ensured guest satisfaction through impeccable customer service and dedication
·Processed payments and billing
·Arranged excursions
·Handled purchasing of hotel supplies
ديسمبر 2012
إلى مارس 2013
architect assistant
في allal BENABDERRAZIK
البلد :
المغرب - مراكش
- Used AutoCAD and ArchiCAD to create a several building designs, including some in 3D
- Worked with a team to coordinate and accomplish tasks
- Reported to superiors with accuracy and professionalism
- Worked independently and remaind on-task and motivation
- Produced high quality work on time and to high standards
- Worked with a team to coordinate and accomplish tasks
- Reported to superiors with accuracy and professionalism
- Worked independently and remaind on-task and motivation
- Produced high quality work on time and to high standards
سبتمبر 2011
إلى سبتمبر 2011
Architect Assistant
في Aouatif Fathallah
البلد :
المغرب - مراكش
·Used AutoCAD and ArchiCAD to create several different building designs, including some in 3D
·Worked with a team to coordinate and accomplish tasks
·Reported to superiors with accuracy and professionalism
·Worked independently and remained on-task and motivated
·Worked with a team to coordinate and accomplish tasks
·Reported to superiors with accuracy and professionalism
·Worked independently and remained on-task and motivated
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