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Imane El tizaoui, Head Hostess

Imane El tizaoui

Head Hostess·Cipriani Restaurant

Morocco

High school or equivalent, Administrative Sciences

Work experience

Total years of experience: 6 years, 11 months

Head Hostess

January 2022 - Present

Cipriani Restaurant

Manama, Bahrain

January 2022 - Present

Managing Reception Team.
Greeting the customer and assist them.
Keep track of customer feedback and improve on weaker field.
develop customer recognition for more personalized experience for loyal customer.
Company industry:
Hospitality & Accomodation

Customer Service Representative

June 2020 - July 2026

Qatar Airways

Doha, Qatar

June 2020 - July 2026

Assist passengers and make them feel comfortable.
Provide a full range of customer service related to billing.
Handle a diverse set of customer questions.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Receptionist

September 2019 - July 2026

Radisson blue hotel

Casablanca, Morocco

September 2019 - July 2026

Greet all the guests and assist them with check-in and check-out.
Maintain a positive attitude and friendly demeanor.
Respond to all guests questions and requests.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University of Mohamed V

January 2022

January 2022

High school or equivalent, Administrative Sciences

Morocco

AlDorrahHighSchool

January 2018

January 2018

High school or equivalent, Administrative Sciences

Morocco

Skills

COMPOSURE

Intermediate

CUSTOMER SERVICE

Intermediate

EMERGENCY RESPONSE

Intermediate

FLEXIBLE TYPE

Intermediate

FLIGHT ATTENDANT CERTIFICATION

Intermediate

HOSPITALITY

Intermediate

LEADERSHIP

Intermediate

POSITIVITY

Intermediate

PROBLEM SOLVING

Intermediate

TEAMWORK

Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Training and Certifications

Certifications
International Air Transport Association DG (Dangerous Goods
Certified Flight Attendant Certified Airport Agent CCA (UK's Cabin Crew Attestation