Head
Renaissance Downtown Hotel
مجموع سنوات الخبرة :20 years, 3 أشهر
Energetic restaurant worker proficient in greeting guests, handling guest
complaints and maintaining entryways and keeping server loads balanced
for maximum efficiency. Effectively collect reservations, plan events and
monitor daily dining staff performance. Team-oriented and efficiency-
driven with superior work ethic and multitasking abilities.
English Language and Literature2009 - 2011
Caddi Ayad university, Marrakech
High School literature and human sciences2008 - 2009
AES, Marrakech
Stayed in open communication with kitchen
team to assess cooking times, avoid worker
overload and minimize customer dissatisfaction.
Managed in-person and telephone guest
inquiries, customer service requests and
reservation bookings using Open table and
Seven rooms.
Documented reservations and communicated
changes to guests using \[Software\].
Assisted FOH and BOH staff with preparing for
events, coordinating smooth execution to
maximize guest satisfaction.
Assisted in preparing dining room for special
upcoming functions, including decorating and
generating and printing out special group
menus using \[Software\].
Took reservations by phone and walk-in,
keeping scheduling demands and kitchen output
in time to avoid overbooking.
Monitored guests for intoxication and
immediately reported concerns to
management, contributing to safe and
welcoming environments for all patrons.
Planned and executed-guest parties by
organizing menus, spaces and special requests.
Mandarin Oriental, Marrakech
Remedied issues quickly and effectively
through active listening, conflict resolution and
dynamic communication skills.
Learned details of types of treatments and
procedures in order to answer questions from
spa guests.
Developed relationships with guests to meet
client needs and encourage repeat service.
Achieved specified sales targets by promoting
special treatments, additional services, and
products.
Tracked scheduled treatments using Spasoft.
Practiced safety procedures by implementing
policies to keep clients and staff safe from
potential hazards.
Listened closely to customer complaints and
responded appropriately to issues.
Consistently kept reception area clean and tidy
and maintained presence at desk area.
Escorted clients to correct spa areas including
treatment rooms and offices.
Communicated with spa team members if
clients canceled or changed appointment times.
Introduced new beauty products to consumers
by informing clients about use and benefits.
Kept calendar with scheduled appointments and
scheduled massage therapists for appropriate
treatments and time slots.
Jkitou Boxing Club, Marrakech
Managed Personal Trainer schedule and stayed
within budgeted non-session hours.
Promptly attended to guest needs concerning
fitness room, locker room and relaxation area.
Worked directly with management, and HR
department to brainstorm, discuss strategy and
mitigate issues.
Increased profits within one year through
restructure of business line.
Implemented program and used skills to
promote memorable, consistent and positive
guest experiences.
Interacted well with managment and customers
to build connections and nurture relationships.
Promoted positive customer experience
Handled high priority clients while managing
day-to-day activities of spa and employees to
maximize profits.
Maintained high functional, operational and
organization levels during high-traffic hours
and seasonal promotions.
Developed team communications and
information for meetings.
Worked with customers to understand needs
and provide bestt service.
Increased customer satisfaction by resolving
\[Product or Service\] issues.
Kasbah Agafay, Marrakech
Reported facility and room maintenance
problems to appropriate personnel for
immediate remediation.
Directed incoming calls to internal personnel
and departments, routing to best-qualified
department.
Kept reception area clean and neat to give
visitors positive first impression.
Received and routed business correspondence
to correct departments and staff members.
Greeted daily visitors and customers upon
arrival, offered assistance and answered
questions to build rapport and retention.
Managed office inventory by restocking
supplies and placing purchase orders to
maintain adequate stock levels.
Identified visitors' needs to offer solutions and
information.
Interacted with customers professionally by
phone, email or in-person to provide
information and directed to desired staff
members.