Process Lead - Global Immigration
Infosys Limited BPM
Total years of experience :15 years, 10 Months
End-to-End country specific Immigration Management: Processed and aligned comprehensive immigration procedures for France, conducting document examinations and intricate interviews to determine eligibility. Worked and Managed petitions filing, extensions, dependent permits, and visa stamping. ≡ Stakeholder Engagement ≡ smooth and timely delivery of projects, ≡ Risk Assessment and Compliance ≡ Legal Research and Operational Expertise ≡ Issue Resolution and Mentorship ≡ Strategic Collaboration and Project Management Automation and Data Management ≡ Reporting and Analysis ≡ High client and Employee satisfaction, effective collaboration ≡ Built and sustained strong rapport with clients, cross-functional teams, subject matter experts, service providers, and vendors, ensuring seamless and prompt execution of projects ≡ Continuous Learning and Compliance Oversight
Processing L1 Blanket Visa applications for U.S.-bound employees, ensuring consistent approval within strict adherence to U.S. immigration laws. Through collaboration with legal teams, I remain current on policy changes, providing strategic guidance to streamline the application process. My proficiency extends to managing immigration processes for diverse countries, with a specific emphasis on France, where Ive implemented a customized and efficient workflow
Identify opportunities for up-selling and cross-selling products and services, ensuring a holistic approach to customer engagement and driving sales growth. ≡ Foster positive customer relationships by addressing inquiries, concerns, and providing effective solutions ≡ Verify customer documents accurately, maintaining meticulous records of sales activities and interactions ≡ Achieve sales targets through diverse lead generation channels, acquiring new customers ≡ Efficiently manage attendance, leave, and revenue, fostering optimal collaboration through regular team huddles ≡ Lead people development and training initiatives, enhancing the overall capabilities of the team
≡ Regularly submit comprehensive sales reports, contributing to strategic insights and decision-making
Collaborated with customers to establish realistic and achievable payment plans tailored to their financial situations. ≡ Conducted outbound/inbound calls to UK customers, efficiently resolving credit card payment issues and addressing inquiries ≡ Provided comprehensive information on payment plans and options, skilfully negotiating arrangements for timely debt recovery ≡ Ensured strict compliance with regulatory requirements in credit card collections, proactively initiating reminders and discussing effective repayment solutions ≡ Played a pivotal role in team training and support, sharing best practices to foster a collaborative and results-driven collections environment ≡ Regularly followed up with customers to monitor adherence to agreed-upon payment schedules, contributing to effective
collections management ≡ Actively participated in team discussions for continuous process improvement, offering valuable insights from the collections perspective