After Sales and Service center Manager
Trafalgar Luxury Group
Total years of experience :18 years, 6 Months
- Supervising, coordinating the complete operation of aftersales department and service center.
- Develop and maintain formal policies and procedures related to service center including workflow.
- Coordinate with suppliers regarding parts purchasing.
- Reviewing staff’s performance, determining training needs and scheduling training sessions.
- Supervising and motivating staff, ensuring that workloads are appropriate and quality of work is acceptable.
- Ensure availability of service tools, technical literature, and diagnostic tools from suppliers.
- Assist customers during the purchase process.
- Ensure that display items and their stocks are well organized and available.
- Update the shelve prices.
- Maintain the warehouse order and clearance.
- Report to our section in charge the list of the items out of stock and our sale situation.
- Display the new items and make sure that the items listed in the week promotion are well displayed in the promotion area.
- Marketing: search for potential customers who want to invest in the international market.
- Assist our customers and provide a live support.
- Analyze charts, indicators and updated news.
- Data Entry.
- Prepare a report after each project to our direct manager and our client.
- Ensures that new recruits are well selected, trained, evaluated, and rewarded in compliance.
1. Mail/faxes/emails
Filter and manage responding to correspondents with internal department and external clients and suppliers.
2. Call Management
Filter and manage all calls dealing with queries as appropriate to ensure effective time management.
3. Meeting arrangement
Plan and manage all meeting schedule to ensure optimal use of time. Plan and take minutes of meetings to the general manager agenda, and keep track of any pending items. Follow up on assigned assignments with set deadlines, and revert back to GM for any delays.
4. Filter of documents
Filter, check and verify all documents to ensure that correct documents are processed.
5. Business correspondents
Prepares business correspondents on behalf of my manager ensuring compliance with business practices.
6. Filing
Manage all documents to ensure files are kept safe and ready available as and when needed.
7. Petty Cash
Monitor and maintain petty cash ensuring payment are made on time and recorded.