Associate Store Manager
Majid Al Futtaim
Total years of experience :18 years, 6 Months
-Responsible for overall management of the Store Operations, Sales Associates, Merchandise, and Customer Service.
-Responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated teams and developing Sales Associate to enable them to deliver the highest level of service possible to our clients.
Position: Store Manager (M & Co Dubai Mall)
Company: Liwa Trading Enterprises LLC Dubai, United Arab of Emirates
Duration: May 09, 2011 up to present
Sales Performance
- Achieve weekly, monthly and annual comp and target goals
- Units Per Transaction objectives
- Average Dollar Sales objectives
- Payroll and scheduling objectives
- Meet sales contest objectives
• Operational Discipline
- Maintain a great looking and functioning store
- Manage according to standard operating procedures
- Reduce shrinkage using company tools and resources
• Visual Execution in partnership with Visual Manager
- Efficient and timely execution of Visual directives
- Maximize merchandising needs while following standards
- Merchandise management and flow
- Maintain a clean, neat and organized store
• Team and Talent Management
- Staffing, training & development, promotion and retention of talented people
- Ensure store teams execute core job responsibilities
- Continually improve individual and team perform
- Create a productive and positive team atmosphere
• Customer Service
- Lead by example all customer service standards
- Ensure store team commits to and execute customer service to high standards
- Effective problem solving/decision making to resolve customer issues
- Recognition of individual and team customer service achievements
Run and supervised the store and implemented the company policies and procedures, coordinate with the brand manager and implemented the brand standards in the store, monitor the sales budget daily, monthly and yearly, monitor and appraised the staff individual performance, monitor and implemented rules to avoid shrinkage, maintain the proper and standard in merchandising, submitted the store report sale and did the banking procedure.