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Imlirenla Imlirenla, Subject Matter Expert/Process Specialist

Imlirenla Imlirenla

Subject Matter Expert/Process Specialist

Cognizant Technology Solutions

Lieu
Inde
Éducation
Master, English Liteature
Expérience
5 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 11 Mois

Subject Matter Expert/Process Specialist à Cognizant Technology Solutions
  • Inde - Chennai
  • octobre 2008 à août 2012

Worked for a U.S based process called AT&T

• Managing a Team of Associates
• Conducting Team Huddles/Meetings
• Participate in Process Developmental calls with Clients/onshore leads
• Preparing process documents
• Process Training for new hires

Customer Service Executive à Sutherland Global Service
  • Inde - Chennai
  • juin 2006 à mai 2008

Worked for a U.S based process called McAfee (Anti Virus Software)
-Assisted customers on refund issues (billing), software download online
-assisted the customers queries regarding the software

Éducation

Master, English Liteature
  • à Madras University
  • octobre 2011

Specialties & Skills

Customer Service
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Adobe Photoshop
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Fashion Design
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Music
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Singing
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Ms Office, Customer Service
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Ms Office
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Langues

Anglais
Expert

Formation et Diplômes

Dip. in Computer Application (Formation)
Institut de formation:
Mayura Academy
Date de la formation:
March 2011
Durée:
120 heures

Loisirs

  • Sports and singing
    Had been an active participant in both outdoor and indoor sports and games in school and college and had won several awards for the same.