Senior Service Engineer
Apex International Trading Company
Total des années d'expérience :18 years, 0 Mois
• Providing technical support on card issuance machines both Centralized & Instant desktop system for CIM & Wisecard, which includes Multifeeder6000, Thermal2000, Combi1000, Label Dispenser1500, Card Affixing & Mailing System3030, Combi500, Combi300 Flexi tower, Sunlight printers and etc.
• Providing first point contact for technical issues related to the card's personalization.
• Providing 1st level support for all hardware and software problems reported documenting problems and solutions as required. Escalate and route complex or unsolved problems to 2nd level support specialists with international partners.
• Knowledge about the Host Security Modules & Data preparation process.
• Providing technical support for KFH and Warba banks in Kuwait for the Centralized & Instant desktop card issuance system.
• Providing technical support on various card embossers machines both Centralized & Instant desktop card issuance system for Matica, Magteck, Evolis and various other products which includes, zt10, s7000, z3i, z3e, s3000, s3500, dcp350, XIDs, EC1000, EC2000 and etc.
• Providing First point contact for technical issues related to the cards personalization, CCTV, Access Control, Projectors, Scanning and printing equipment sold to clients.
• Providing 1st level support for all hardware’s and software’s problem reported documenting problems and solutions as required. Escalate and route complex or unsolved problems to 2nd level support specialists with international partners.
• Support for P3CMs, HSMs and PINPOS
• Knowledge about Host Security Modules & Data preparation process.
• Providing technical support for all Banks in Kuwait for Centralized & Instant desktop card issuance system.
• Provide 1st & 2nd Level Support.
• Troubleshoot for, DELL, HP Servers, Computers, Laptops, and Network and Local Printers Troubleshooting for workstations, Server, Network Related setups. Installations of various Operating Systems, like windows XP, VISTA, Win7, Server 2008 and Server 2003.
• Installations the Antivirus on the NBK’s Client side and Branches as well remotely and on site.
• Monitor the NOD32 Antivirus Console and reports to the Supervisor for threats and security issues.
• Handling Antivirus Management (Deployment and Reporting).
• Assign IP for users and control Network using IP Management System.
• Install, configure and test network & network attached devices.
• Support internet services and applications.
• Support computer operating systems, such as Microsoft Windows
• Vista/XP/Win7/2000/2003, and MS Office applications.
• Managing Cabling and component connectivity.
• Installing and Updating the Anti-Virus software’s.
• Installing and configuring the Operating System and Network printers and Scanners.
• Security on Windows Sessions using Active Directory and Group Policies Objects.
• Troubleshoot the Antivirus's Security issues.
• Install and configure the Network and Local Printers.
• Install, configure and troubleshoot the projectors.
• Resolve the Hardware & Software Incidents as per SLAs.
• Log the Incidents to the Helpdesk System.(Remedy Helpdesk System)
Interaction with 3rd party vendors, Client Teams and senior onsite Systems Engineers.
• Prepare the Image for the new Workstations by using different Imaging Software’s.
• Support the IBM MAIN FRAME and AS400 Applications to the NBK's Users.
• Troubleshoot the Network Related Issues.
• Configure and Troubleshoot the Outlook 2003 and 2007 to the clients.
• Provide Remote Support to the Branches by using Dame ware Mini Remote Control Software.
• Manage the User's Accounts by using Active Directory Services.
• Perform the different Technical Tasks directed by IT Manager and Helpdesk Supervisor.
• Providing Hardware & Software support for Desktops, Laptops, Printers, and scanners.
• Installing operating systems and troubleshoot related applications.
• Installing local & network printers.
• Troubleshoot network related issues and mainframe related print sessions.
• End-user support.
• Maintaining Workshop with a group of Technicians.
• Providing Hardware & Software support for Desktops, Laptops, projectors Printers and scanner.
• Installing operating systems and troubleshoot related applications.
• Maintains and Troubleshoots the Computer's Labs in Colleges and
Universities.
MBA
.