Customer Service Executive
HSBC
مجموع سنوات الخبرة :3 years, 11 أشهر
1.1. HSBC ELECTRONIC DATA PROCESSING LANKA (PVT) LTD.
(Global Service Centre, Colombo)
(Reporting to HSBC - Worthing, United Kingdom)
Position: Customer Service Representative / Auditor / Section Coach
Period: October 2008 - June 2012
Was a member of the “Invoice Finance” department, Colombo, Sri Lanka.
1. Handled staff training related queries and all training of the process.
2. Successfully trained and accredited new staff on all work types of the process.
3. In charge of quality assurance and carried out audit checks on processed items as per the business partner stipulations. Also trained and accredited contingency for the same.
4. Establishing and maintaining a professional relationship with all customers and related Business areas in UK.
5. Personally ensured that all under performers were developed and performance measured up to the required standards.
6. Liaising with the Business Area on the Accreditation of trainees and training related queries.
Position: Senior Customer Service Executive - Invoice Finance
Period: October 2008 - June 2010
1. Administration of payments.
2. Allocation of Payments In to client customer accounts.
3. Maintain above 95% day one allocation.
4. Calling of clients and customers in UK and all over the World to obtain Allocation details such as remittances.
5. Reduce the Unallocated cash amount in a daily basis.
6. Ensure all Follow-ups are done and maintained properly.
7. Helping the Manager to do the managers check list at the end of the day.
2. GLOBAL NET LLC
PO Box 27348, Dubai, UAE.
Position: Junior Merchandiser
Period: May 2007 - May 2008
1. Promoting Motorola Phones and Accessories to Customers.
2. Counter Sales.
3. SRI LANKA TELECOM MOBITEL PVT LTD,
108, W A D Ramanayaka Mawatha,
Colombo 2, Sri Lanka
Position: Customer Care Executive (Front Office)
Period: May 2005 - Dec 2006
1. To Assist Walk in Customers.
2. Solve and give solutions to Customers issues